Online Program Support Specialist
6523BR
National Technical Institute for the Deaf
NTID Client Services
Detailed Job Description
The NTID Online Program Support Specialist contributes to the success of NTID's online initiatives by assisting the NLC Director and Asst Director with blended, flipped and online course and program initiatives by providing technical support and training to faculty and students in the use of necessary learning tools and systems. In addition, the Support Specialist supports the daily activities and maintenance of equipment, applications and systems within the Sprint Relay Lab (SRL) and NTID's two video production studios. The Support Specialist will work with other Information Security & Technology Services team members to specify, test, implement and support the technologies required for supporting the NLC's online initiatives, Sprint Relay Lab and video production studios

• Work with NLC leadership and TIS resources to conduct proof of concept and best practice research for classroom and online technology projects and initiatives at NTID
• Provide ongoing technology training to NTID instructors teaching flipped, blended and online courses
• Provide daily technical support for the SRL, video production rooms and online technologies. Ensure all equipment and processes are secure, functioning, maintained and conform to RIT Information Security and IT policies
• Assist Faculty on the effective use of e-learning technologies, LMS tools, web-based tools, and mobile apps for online teaching and learning
• Provide daily oversight for the Sprint Relay Lab co-op student and/or part-time student employee.

Department/College Description
The National Technical Institute for the Deaf is one of the nine colleges of Rochester Institute of Technology, a leading career-oriented, technological university recognized by U.S. News & World Report as one of America's "Best College Values," and by The Princeton Review as one of the top 20 colleges nationwide for "Best Career Services." More than 15,000 undergraduate students from around the world, including more than 1,200 who are deaf or hard of hearing, come to campus every year to take advantage of the benefits of an RIT/NTID education, and because it's the right fit for them.
Required Minimum Qualifications
Qualifications

• 2-4 years experience in a related field, including both technology support and training experience
• Bachelor's degree in Information technology or a related field
• Proficiency/Fluency in American Sign Language (ASL) communication skills strongly preferred

A combination of education and experience may be considered in lieu of degree, type of degree or specific years of experience if directly relatable to the experience and education specified
Required Skills

• Must be familiar with classroom technologies and their applications with deaf/hard-of-hearing college students.
• Possess excellent interpersonal, written and sign skills.
• Must be able to manage multiple projects simultaneously.
• Must be able to work effectively in a team-oriented, student-focused environment.
• Must possess strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

Preferred Qualifications
Professional Area:
Employment Category: Fulltime
Staff Job Function: Wage Band: 116H
Required Application Documents
How to Apply
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
The direct link to this posting can be found here: https://sjobs.brassring.com/
Additional Details
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the "Great Colleges to Work For." RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Govjeid-164a433a6b676e408622ab942fda422a