269 Customer Care Representative Jobs in Houston, TX
TRI Pointe Homes is Hiring a Customer Care Representative Near Houston, TX
** Customer Care Representative**
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Customer Care
Houston, TX ID: 1437-350 Full-Time/Regular
**Tri Pointe Homes Houston is looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative.**
**Position Highlights:** To deliver great customer experiences to homeowners, while following company expectations.
**Position Responsibilities:**
* Respond to homeowner issues in a timely, efficient, neat, courteous, professional and appropriate manner - related to warranty items that need repair, within the parameters of the warranty manual, company brand/ division guidelines, and Customer Care departments policies and procedures (this includes communicating in person, phone, email or text).
* Perform accurate assessments of all service requests submitted by homeowners (to determine what is covered, not covered).
* Build strong relationships and maintain appropriate and regular contact with homeowners, Customer Care Coordinators, and trade partners with updates regarding Customer Care requests, product information and warranty coverage details.
* Conduct follow-up communications with homeowners and trade partners to ensure 100% of all warranty repairs have been completed timely to the homeowners satisfaction.
* Actively participate in Eliant Survey reviews and follow up with homeowners and trade partners to increase survey response rates and satisfaction results.
* Perform quality control inspections and homeowner orientation within company guidelines.
* Complete all work orders, orientations/quality walks, purchase orders, and any other Customer Care documents or essential work processes, as assigned, in an accurate and timely manner.
* Control and be responsible for all warranty costs. Understand regular hourly rates and not to exceed amounts. Negotiate with trade partners and/or investigate above normal estimates and invoices. Track individual expenditures in Concur or other accounting programs.
* Work collaboratively with sales and construction team members, attend weekly site team meetings and work with supporting trade partners to deliver quality new homes. Point out any special conditions or issues on existing properties to customers.
* Develop and maintain up-to-date product and home care knowledge to provide feature, function and benefit information to homeowners and set proper maintenance and performance expectations.
* May assist construction team members to ensure the proper preparation and quality control finish of each new home prior to delivery to homebuyers.
* Collaborate with Sales team members to ensure model homes are maintained in excellent condition and are presentable to homebuyers at all times.
* Update Customer Care database and/or IT application systems with scheduling dates, service providers, and other information required.
* Coordinate and schedule trade partners to perform necessary Customer Care repairs in the homeowners home. Create and confirm accurate schedules for Customer Care requests that may require more than one trade.
* Thoroughly understand scopes of work and engage trade partners to improve quality and efficiency.
* Perform minor home repairs, adjustments and modifications for homeowners. This may be a scheduled event, or it may occur during a homeowner emergency.
* Track and review industry trends and work with production and purchasing departments on improvement opportunities. Seize opportunities to benchmark and share best practices with other division offices and departments.
* Assist in maintaining a safe, civil and clean work environment within all work sites. Abide by individual employee safety policys, stay up to date with jobsite safety training and guidelines, and exercise the courage to intervene and report any unsafe work conditions.
* Regularly review Customer Care reports and data to identify and execute areas for improvement.
* Other duties as assigned.
**Position Qualifications****:**
* High school diploma or general education degree (GED); or three to six months of demonstrated experience in home construction including Customer Care or repair; or equivalent combination of education and experience.
* A minimum of 1 year residential, customer care or construction field experience preferred, but not mandatory.
* Must posses a valid Drivers License.
* Frequent balancing, standing, walking, sitting, listening and speaking.
* Extensive driving from location to location.
* Occasional bending, kneeling, crawling, lifting and/or moving up to 50 pounds.
**We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.**
**We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.**
Job Summary
Full Time
$39k-49k (estimate)
05/01/2024
05/14/2024
tripointegroup.com
INCLINE VILLAGE, NV
1,000 - 3,000
2009
DOUGLAS F BAUER
$3B - $5B
Building Construction
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The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
