• Utilize sales skills like overcoming objections, asking probing questions, providing benefit explanations, assuming the sale and building a rapport, to retain customer business.
• Approach service and sales with integrity, compassion, and perseverance.
• Connect and build rapport with a variety of customer types by using common courtesy, creating empathy, actively listening, educating, and offering solutions which caters to our customers’ needs.
• Diffuse high tension situations as the need arises and goes above and beyond to resolve any issues.
• Consistently achieve Retention targets as well as other metrics such as Call Quality, Attendance, and Average Handle Time.
• Flexible and willing to work on additional assignments/department initiatives as needed.
• Attends additional training as needed to support evolving business needs.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person