74 Client Care Specialist Jobs in Houston, TX
CyFair Animal Hospital is Hiring a Client Care Specialist Near Houston, TX
- Welcomes clients and patients to the practice and makes them feel comfortable.
- Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments and F/u appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.
- Communicates with clients as needed regarding invoices and the medical status of their pets.
- Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member.
- Discerns and addresses any potential client problems, complaints, or questions.
- Provides an invoice to clients; itemizes the client’s statement; reviews it orally with the client; and informs the client about hospital policies, such as pre-operative instructions, payment and credit policies, and vaccination policies.
- Contacts clients to schedule and/or confirms appointments and pre-surgical instructions
- Accurately enters and retrieves records and reports, enters fees, charges.
- Accurately processes payments from the client.
- High school diploma or equivalent experience required.
- 1 years of experience as receptionist/customer service rep in a Veterinary Hospital or Clinic.
- Knowledge of general office practices and procedures, receptionist type duties.
- Excellent communication skills over the phone and face-to-face.
- Customer Service Focused
- Basic math skills.
- Must be able to sit, stand and be mobile for up to 10 hours at a time and may require stooping, kneeling, reaching, grabbing, lifting and carrying.
- Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
- Stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.
- Preferred: Knowledge of veterinary medical terminology and procedures, general computer skills and EzyVet Software.
Job Summary
Full Time
$64k-84k (estimate)
02/01/2024
05/27/2024
The following is the career advancement route for Client Care Specialist positions, which can be used as a reference in future career path planning. As a Client Care Specialist, it can be promoted into senior positions as a Client Service Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Care Specialist. You can explore the career advancement for a Client Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Care Specialist job description and responsibilities
A Client Services Specialist also assists Account Managers to ensure a high level of customer service.
02/05/2022: Paramus, NJ
Perform other administrative duties as required to build business for clients.
03/17/2022: Detroit, MI
Care specialists help organize and process paperwork to ensure patients receive the care they need.
04/04/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Care Specialist jobs
Have a clear escalation pathway.
04/04/2022: Poughkeepsie, NY
Step 3: View the best colleges and universities for Client Care Specialist.
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