This is a full-time exempt position in the Client Success Department. This position serves as a point of contact and link between internal departments and customers. The ideal candidate must be customer-centric, detail-oriented, critical thinker with excellent organizational skills along with the ability to prioritize tasks and meet deadlines. Must enthusiastically support the Client Success Team and manage a large work volume in a fast-paced environment.

Essential Job Duties and Responsibilities:

• Manage all aspects of the Acceptance of Assignment (AoA) process.
• Coordinates the newly installed customer Onboarding process.
• Manages the Retention email and processes cancellations for accounts as needed, as well as provides a positive exit experience.
• Steps in when needed to speak with customers serving as backup for Client Success Managers.
  Supports leadership team by facilitating interdepartmental communications and interactions between internal and external parties.

• Account Management/Customer Service experience of 3 years.
• Detail-oriented mindset.
• Strong organizational astuteness.
• Creative problem-solving skills
• Keen interpersonal and oral/written skills to effectively interact with all levels of company personnel.
  Ability to balance multiple tasks simultaneously and quickly switch between priorities/tasks.
• Excellent analytical thinking, continuous follow-up, and communication skills.
• Proficient in Microsoft Office.
• Great team attitude and willingness to learn and accept coaching.

Why We’re a Better Place to Work :

· Competitive compensation, this position is eligible for an increase after 90 days.

· Health insurance and medical coverage benefits (Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Life Insurance).

· 401(k) with employer match.

· Paid time off, including 9 Company-paid Holidays.

· Stocked breakroom with a variety of snacks and beverages.

· Discounted fitness memberships through health provider.