PeopleShare is recruiting for an IT Service Desk Technician to support a Nonprofit Organization in Philadelphia!
Job Selling points for IT Service Desk Technician in Philadelphia:

• $20.00 - $23.50 per hour
• Contract to Hire
• Monday - Friday, 8:30am - 4:30pm (With Paid Lunch Included)

Job Responsibilities for IT Service Desk Technician in Philadelphia:

• Respond to incoming requests for technical assistance from either phone or the IT Service Desk portal.
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Help with basic network connectivity issues and account access problems.
• Assists users in setting up and configuring new equipment and software.
• Perform routine hardware upgrades, replacements, and repairs as needed.
• Log and track all user incidents and service requests in the IT service management system.
• Prioritize and categorize incidents based on severity and impact.
• Escalate complex issues to higher-level support teams when necessary.
• Perform root cause analysis to identify and resolve recurring issues.
• Maintain detailed records of all service requests, incidents, and solutions within the IT service management system.
• Create and update knowledge base articles to assist users with common issues.
• Perform routine maintenance tasks such as software updates and patches.
• Provide basic training to users on software applications and IT best practices.

Job Requirements for IT Service Desk Technician in Philadelphia:

• Bachelor's degree in information systems or at least 3 years related work experience.
• Minimum two (2) years proven experience in an IT service desk or information systems role
• Hands-on experience in resolving technical issues
• Strong knowledge of Microsoft Windows and Office Suite.
• IT Certifications (CompTIA A , Microsoft Certified Professional) are a plus.

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Requirements: Job Type: Temp to HirePost Date: 04/22/2024