1 Customer Account Specialist I Job in Chattanooga, TN
Transport Enterprise Leasing is Hiring a Customer Account Specialist I Near Chattanooga, TN
Position Purpose:
- Continuously learn, share, and implement improvements in all processes and responsibilities as needed to enhance effectiveness of providing world class service and support.
- Effectively collaborate in a team environment to promptly resolve Customer Support Cases.
- Work closely with the Fleet Leasing Operations Team to ensure clear communication with customers through the life cycle of the lease from onboarding to lease maturity.
- Assist with all requested administrative processes and customer service functions of the division.
- Build and develop close, long-term relationships with customers through effective account management and high-level customer service.
- Work closely with Business Development Executives to expedite deal closure and implementation by gathering necessary details/documentation and capturing these activities in Salesforce.
- Excellent working knowledge of all TEL products and services available with ability to speak at length about the TEL Advantage.
- Promptly resolve internal and external inquiries daily through various mediums of electronic communication or by phone.
- Attend interdepartmental meetings to discuss organizational changes and have the ability to adapt to enhanced workflows.
- Ensure all relevant customer data is current in Salesforce through regularly scheduled communications.
- Be a resource for Division 10 and 90 Sales team members to enhance the customer experience.
- High School diploma or equivalent, required.
- Bachelor’s degree or equivalent experience in a customer service role, preferred.
- Work experience that demonstrates increasing levels of responsibility, required.
- Salesforce experience, preferred.
- Leasing or transportation industry experience, preferred.
- Excellent working knowledge of TEL’s Fleet Leasing products and services.
- Have positive, high energy and desire to work hard to accomplish goals.
- Effective listener with excellent verbal and written communication skills.
- Strong mathematical skills for understanding pricing models and calculating percentages and lease rates.
- Strong problem-solving skills to promptly resolve customer needs or complaints.
- Excellent customer service and interpersonal skills for dealing with the varying needs of different customer types.
- Strong analytical skills for reviewing customer data.
- Solid team player with the ability to work with others to source solutions and provide an outstanding customer experience.
- Coachable with desire to learn and expand skill set.
- Proficient with Microsoft 365 products to include Excel, Outlook, and Word.
- Excellent organizational skills with strong attention to detail.
- General office setting
- Extended periods of sitting required
- 100% employer paid medical and dental (single and family coverage) premiums through BlueCross BlueShield of TN.
- HSA with $800 annual employer contribution
- Voluntary Life, Short- and Long-Term Disability
- 8-week paid family leave
- Paid time off
- 11 Holidays (including birthday and floating holiday)
- Paid day off on Veterans Day for Veterans
- 401(k) with up to 4% employer match
- Profit Sharing (some exclusions apply)
- Retirement Pay Program
- Years of Service Cash Incentive
- Smart Dollar financial wellness program
Job Summary
Full Time
Lending & Credit
$46k-60k (estimate)
03/11/2024
05/10/2024
teleasing.com
CHATTANOOGA, TN
50 - 100
2003
PAUL D CARMICHAEL III
<$5M
Lending & Credit
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The job skills required for Customer Account Specialist I include Customer Service, Products and Services, Account Management, Written Communication, Problem Solving, Salesforce, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Account Specialist I positions, which can be used as a reference in future career path planning. As a Customer Account Specialist I, it can be promoted into senior positions as an Account Services Representative, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Specialist I. You can explore the career advancement for a Customer Account Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Specialist job description and responsibilities
Build and develop relationships with customers to ensure continued partnership.
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Sometimes referred to as a customer or client account specialist, these sales professionals help to maximize profits by maintaining strong relationships with existing customers and working to land new ones.
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The duties of an account specialist are to serve customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Specialist jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
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Client Account specialists must also set up and create archives for client records.
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As such, customer account specialist are expected to provide first-class service to their customers.
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Manage endorsement requests and change requests from customers.
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Ultimately, a top-notch key account specialist should have good numerical skills, pay attention to detail, and possess problem-solving skills.
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Step 3: View the best colleges and universities for Customer Account Specialist.
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