You haven't searched anything yet.
Information Technology: Helpdesk Technician (Full-time)
Trail Drive Management Corporation Dickies Arena of Fort Worth, TX
Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC).
Dickies Arena hosted 172 events in our last fiscal year and has been nominated for Arena of the year by both the Academy of Country Music and Pollstar Magazine in 2022 and 2023. The arena now ranks 2nd in gross ticket sales and attendance in Billboard Magazines Worldwide Boxscore Midyear chart among venues of similar size. Our team is growing, and we are looking for energetic and motivated individuals to join us on the journey!
Reports to: Senior Network Administrator
Job Description :
The IT Helpdesk Technician will provide management support for our internal Information Technology (IT) infrastructure and the technology systems installed at the arena. This includes supporting both our internal staff-facing and guest-facing systems. The successful candidate will be expected to address a wide range of technologies and functions.
QUALIFICATIONS:
Essential Duties (Include, but are not limited to the following):
Additional Eligibility Qualifications
Solid knowledge of principles, standards and industry best-practices in the fields of computers, mobile devices, networking, telecommunications, wireless, enterprise office environment, installation, repair, testing and troubleshooting.
INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intellectual/Social demands:
While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time; This position also requires frequent use of interpersonal skills with internal and external clients. Employee will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients.
Physical demands:
While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lift/move 100 lbs. or more.
Work environment:
While performing the duties of this job, the employee occasionally works in outside weather conditions; however, the duties of this position are performed primarily indoors. The noise level in the work environment is usually moderate, with the exception of event days, where the sound levels may be higher than moderate. The employee occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Disclaimer:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Full Time
$46k-56k (estimate)
11/18/2023
06/13/2024
dickiesarena.com
Fort Worth, TX
<25
The job skills required for Helpdesk Technician (FT) include Customer Service, Problem Solving, Active Directory, Networking, Microsoft Office, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Technician (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Technician (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Technician (FT) positions, which can be used as a reference in future career path planning. As a Helpdesk Technician (FT), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Technician (FT). You can explore the career advancement for a Helpdesk Technician (FT) below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
04/03/2022: Nashua, NH
An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
02/07/2022: Frankfort, KY
Held desk technician must be customer-oriented and patient to deal with difficult customers.
01/25/2022: Port Arthur, TX
will be able to answer queries on basic technical issues and offer advice to solve them.
02/04/2022: Gulfport, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
01/22/2022: Portsmouth, OH
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
01/31/2022: Oklahoma City, OK
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
04/16/2022: Erie, PA
Step 3: View the best colleges and universities for Helpdesk Technician.