4 Helpdesk Technician Jobs in Fort Worth, TX
JPS Health Network is Hiring a Helpdesk Technician Near Fort Worth, TX
Who We Are
JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.
Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.
Why JPS?
We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:
1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.
When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!
For more information, visit www.jpshealthnet.org.
To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org/careers, or www.teamacclaim.org.
Job Title:
Helpdesk Technician
Requisition Number:
34693
Employment Type:
Full Time
Division:
IT TECHNICAL SERVICES & SECURITY
Compensation Type:
Hourly
Job Category:
Information Technology
Hours Worked:
Location:
JPOC 1400
Shift Worked:
Day
Job Description:
Description: The Help Desk Technician operates and controls production on computer systems in the customer technical support center.
Typical Duties:
Provides first and second level technical support for all end users with PC hardware and software issues using a ticket management system. Resolves first level technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Identifies and escalates situations requiring urgent attention.
Acts as a liaison between end users and internal support staff to assure accurate problem interpretation.
Analyzes incidents to spot common trends and be proactive to resolve underlying problems.
Tracks issues to resolution updating the internal knowledgebase and/or communicating learnings with relevant business units.
Follows up on tickets at pre-defined intervals until resolved.
Assists in research, analysis, problem solving, and actively participates in the testing and implementation of new systems.
Researches issues using available information resources.
Operates peripheral equipment, including printers.
Supports and maintains user accounts including rights, permissions, and system groups in an Active Directory environment. Creates, changes, and deletes user accounts for multiple systems.
Writes routine reports and correspondence.
Provides backup duties to Computer Operations. Provides support as needed to all other groups within Health Technology Solutions.
- Performs other related duties as assigned.
Qualifications:
- High School Diploma, GED, or equivalent. Preferred Education and Experience:
- 2 years of experience working in a help desk environment supporting Dell or compatible PCs, or 2 years of experience in a high volume customer service call center.
Required Education and Experience:
Location Address:
1400 S. Main Street
Fort Worth, Texas, 76104
United States
Job Summary
Full Time
Ambulatory Healthcare Services
$48k-60k (estimate)
03/17/2024
05/16/2024
jpshealthnet.org
FORT WORTH, TX
3,000 - 7,500
1906
<$5M
Ambulatory Healthcare Services
Related Companies
About JPS Health Network
Welcome to the new JPS Alumni Connection website, with news and information for and about the thousands of physicians who trained at John Peter Smith Hospital and our community clinics across Tarrant County. This new professional community is designed to offer our former residents and fellows a forum to keep you connected with each other and with JPS. We hope to foster the exchange of information among graduates and medical staff here at JPS.
The job skills required for Helpdesk Technician include Troubleshooting, Help Desk, Customer Service, Technical Support, Problem Solving, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Technician. You can explore the career advancement for a Helpdesk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
04/03/2022: Nashua, NH
An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
02/07/2022: Frankfort, KY
Held desk technician must be customer-oriented and patient to deal with difficult customers.
01/25/2022: Port Arthur, TX
will be able to answer queries on basic technical issues and offer advice to solve them.
02/04/2022: Gulfport, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
01/22/2022: Portsmouth, OH
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
01/31/2022: Oklahoma City, OK
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
04/16/2022: Erie, PA
Step 3: View the best colleges and universities for Helpdesk Technician.
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