8 Helpdesk Technician Team Lead Jobs in Fort Worth, TX
JPS Health Network is Hiring a Helpdesk Technician Team Lead Near Fort Worth, TX
Who We Are
JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.
Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.
Why JPS?
We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:
1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.
When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!
For more information, visit www.jpshealthnet.org.
To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org/careers, or www.teamacclaim.org.
Job Title:
Helpdesk Technician Team Lead
Requisition Number:
34694
Employment Type:
Full Time
Division:
IT TECHNICAL SERVICES & SECURITY
Compensation Type:
Hourly
Job Category:
Business / Professional
Hours Worked:
8-5 (M-F)
Location:
JPOC 1400
Shift Worked:
Day
Job Description:
Description: The Help Desk Tech Team Lead operates and controls production on computer systems in the customer technical support center.
Typical Duties:
Installs and maintain the Microsoft Windows XP and Windows 7 based systems in an Active Directory environment.
Installs and maintains corporate applications including Microsoft Office, Symantec End Point Protection, and a wide array of development tools.
Evaluates and analyzes new desktop technology including hardware, software, and peripherals; document test plans and make recommendations for areas of improvement.
Assists with new employee orientations and provides computer education related to our corporate systems to users.
Troubleshoots problem areas (in person, by telephone, by remote desktop or via e-mail) by providing and facilitating technical support in a timely and accurate fashion and provides end-user assistance where and when necessary.
Provides Tier 1 support for Lawson, maintaining user accounts and passwords.
Logs all support activities in the issue tracking system, escalates necessary support issues in a timely fashion.
Reports on monthly Helpdesk activity to identify trends and overall effectiveness of the JPS Helpdesk.
Implements, maintains and follows established processes, policies and procedures in support of the end-user community.
Keep frequently asked questions documents up to date and available to the end user community.
Interacts with computer vendors on purchasing, warranties and returns.
Keeps up to date documentation regarding helpdesk processes and procedures.
Maintains security of Customer Support Center.
Augments Help Desk, PC, and Telephone support.
- Performs other related duties as assigned.
Qualifications:
- High School Diploma, GED, or equivalent.
- Two years of experience working in a help desk environment supporting Dell or compatible PCs, or two years of experience in a high volume customer service call center.
Required Education and Experience:
Location Address:
1400 S. Main Street
Fort Worth, Texas, 76104
United States
Job Summary
Full Time
Ambulatory Healthcare Services
$50k-63k (estimate)
03/16/2024
05/15/2024
jpshealthnet.org
FORT WORTH, TX
3,000 - 7,500
1906
<$5M
Ambulatory Healthcare Services
Related Companies
About JPS Health Network
Welcome to the new JPS Alumni Connection website, with news and information for and about the thousands of physicians who trained at John Peter Smith Hospital and our community clinics across Tarrant County. This new professional community is designed to offer our former residents and fellows a forum to keep you connected with each other and with JPS. We hope to foster the exchange of information among graduates and medical staff here at JPS.
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