2 Service Desk Manager Jobs in Hanover, NJ
Top Prospect Group Inc. is Hiring a Remote Service Desk Manager
Job Details
If you re passionate about service excellence and skilled in managing contact center teams, we want to hear from you!
Contract to Hire-Must be able to convert to W2
Full Time- Mon-Fri
Hybrid/Remote
Great Benefits Bonus for Perm!
$65/hr
ServiceNow, Major Incident Management, manage team, escalations
We are seeking a highly motivated and experienced IT ServiceDesk Manager to oversee and optimize our Contact Center Operations. The Service Delivery Manager will be accountable for break/fix escalations, problem management, organization of technical resolutions, and the measuring and reporting of operational performance. The SDM maintains Vendor Management Organization, Business, and all Service Delivery Organizations and serves as an extension to core IT project teams in support of transformation efforts and other IT projects.
Qualifications
- Bachelor's degree in IT, Business Management, or related field (Master's degree preferred).
- Proven experience (7 years) in managing IT service desk and contact center operations.
- Strong expertise in ServiceNow reporting and analytics.
- Exceptional customer service and interpersonal skills.
- Demonstrated ability to lead, motivate, and mentor a team.
- Analytical mindset with a focus on data-driven decision-making.
- Strong project management skills.
- ITIL or related certifications are a plus.
- Excellent communication, presentation, and negotiation skills.
- Must have an experience on ITIL processes and procedures (Incident, Problem, Request management, knowledge management, Major incident & Event management processes.)
- An attitude to quickly adapt and adopt to organizational changes and support any scope changes
Job Summary
Full Time
Business Services
$124k-155k (estimate)
05/03/2024
07/02/2024
topprospectgroup.com
WHITE PLAINS, NY
25 - 50
2009
EVELYN SIRENA
<$5M
Business Services
Related Companies
About Top Prospect Group Inc.
Top Prospect Group is a Tri-State staffing firm that specializes in placing Information Technology and Creative/Marketing professionals in contract, contract to hire and direct-hire positions. We leverage our decades of experience and market insight to provide a more thorough and consistent recruitment process. As a leader in the local market place, we build successful relationships through a more personal approach. Its what makes us different: We care! Motivated by a partnership philosophy, our goal is to build these successful alliances, which result in accurate job and prospect representati...ons and therefore successful placements. Finding the Right Fit is our #1 Priority!
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The job skills required for Service Desk Manager include Customer Service, Project Management, Service Delivery, Incident Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Manager. Select any job title you are interested in and start to search job requirements.
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