Description

 The Administrative Assistant’s primary purpose is to serve as a support for a variety of programmatic needs to one or multiple programs at Thompson. The performance will be measured by your individual outcomes, achieving your individual targets/goals, your contribution to your overall program team/department and your buy-in to the culture of the organization.

Requirements

• Display individual proficiency and effectiveness in the role 
• Be punctual, arrive on time, and prepared 
• Learn and utilize the organization’s systems, processes and procedures as instructed
• Display a high degree of being open to coaching/feedback regarding performance and areas of improvement 
• Contribute to a positive team culture through your actions, attitude, and communication
• Consistently deliver excellent customer service to your clients/customers
• Conduct yourself in the highest standards of ethics and integrity while displaying emotional intelligence in your day to day work with customers, peers, and leadership 
• Represent the organization internally and externally through your communication and conduct 
• Display trauma informed practices and principles in your interactions with customers, with peers and with leadership 
• Provide general operational support to their assigned programs/campus 
• Greet new and existing customers with enthusiasm and excellent customer service 
• Manage phone traffic efficiently and effectively
• Order supplies for campus as needed 
• Submit helpdesk tickets on behalf of campus needs. 
• Other duties as assigned 

POSITION SPECIFICATIONS AND EDUCATION:

Must have a valid Driver License and meet any credentialing, licensing and privileging standards as it pertains to the department you are in.

Education requirement for this individual contributor role is: Associate Degree or Certification in related field
A minimum of 1 year of relevant professional experience

Proficient in Microsoft Office Suite application software, excellent written and oral communication skills, exceptional customer service mentality. 

Physical Requirements: 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, employees are required to walk, sit, use hands to handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, and depth perception.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position. 

 Thompson is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.