Description

Disclaimer: Please note, if you are selected to have an interview with Thermacell, you will receive an email from our applicant tracking system Paylocity (reply-to-sender@mail.paylocity.com) or an email from a Thermacell.net domain. Be aware of phishing emails/text messages. Thermacell will never text or Skype you about your candidacy or personal confidential information. If you are unsure, please contact careers@thermacell.net. 

THE COMPANY 

Thermacell Repellents, Inc. (TRI) is a privately held company with a mission to liberate people who love the outdoors from the harmful effects of insects. Founded in 1999 and based outside of Boston in Bedford, Massachusetts, Thermacell makes the world’s leading spatial mosquito repellent and targeted tick control solutions. Dedicated to delivering the best consumer experience, we have an ever-expanding product line for both adventure and home use. We aim to change the way people repel insects, and through disruptive innovation, strong distribution across multiple retail channels, and a global footprint, our base of users is growing rapidly.

TRI currently employs 125 full time employees at our 4 locations Bedford Massachusetts (Corporate HQ), Buford Georgia (Manufacturing & Distribution) Hampton Florida (Science & Research Center).

Thermacell is committed to preserving a culture of diversity, inclusion, and belonging. The collective sum of our individual differences, knowledge, life experiences, and unique talents represents a significant part of our culture and is the foundation for our accomplishments and impact. We strive to create a supportive community where we all can show up as our authentic selves and are confident and comfortable to be genuine with our teammates in our day-to-day work environment. We are proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, citizenship, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, age, physical or mental disability, veteran status, marital status, genetic information, or any other characteristic protected by state, federal or local law. 

TRI CORE VALUES:

• Drive – An optimistic can-do spirit, a passion to delight our consumer, a belief in the importance of determination and the freedom to make a difference.
• Ownership – We are empowered to take accountability for our contributions and desire to do the highest quality work with responsible urgency to drive business results.
• Integrity – We will always do the right thing guided by truth and sincerity. We exercise constructive candor and have the willingness to challenge and be challenged in all interactions.
• Teamwork – The belief that we is greater than me, and with collective brainpower we are better together. We are a community of compassionate support and collective success. We win as one and play hard in celebration together.
• Evolution – We are committed to continuous improvement, always learning, growing, and adapting to constant change. We seek progress over perfection.

STATUS: Exempt

WORKING HOURS: Typically, between 9-5pm M-F (open to some flexibility)

WORK LOCATION: Buford, GA, some travel involved to Bedford, MA and Hampton, FL as needed

POSITION PURPOSE: 

Reporting to the Sr. IT Operations Manager, the Service Desk Engineer will provide Level I and some level II IT Infrastructure support for 125 users in a Windows, AzureAD, and Microsoft365 environment. As part of the IT Infrastructure and Operations team support will be provided to all Thermacell associates based at locations in Bedford, MA, 2 locations in Buford, GA, as well as a small LAB Facility in Hampton, FL. Additionally supporting employees working remotely. Help Desk and Technology support responsibilities include Windows, VPN, NAS infrastructure, Active Directory, cloud storage, MS Exchange, and some network security. This position will also include working on projects that revolve around working to find creative solutions.

In this position you will have an opportunity to grow your career and increase your experience interacting with different levels of management, researching new technology solutions, and helping to improve overall network and application performance for users.

If you are the type of person that can see bottlenecks and see where issues are, and you instinctively hunt for a fix, then you are the type of person who will excel in this role. Great IT team environment that encourages empowerment and ownership and is well supported with guidance, mentorship, and ongoing training for professional growth.

What Success Looks Like: 

Success will look like an employee who builds relationships with all employees and provides a high level of timely service to our user community. This employee will be approachable and able to communicate effectively with every user throughout the entire organization.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

• Configure new computers (Windows PC’s with O365, Outlook, Teams, BitLocker, MFA, etc.)
• Respond to emergency and non-emergency requests / N-Able SpiceWorks Ticketing app
• Assist in the technology onboarding of new hires – including acclimation to technology tools
• Ongoing group and individual training on company provided technology tools
• Provide technical assistance for various locations in-person or remotely, as needed
• Maintain the hardware asset inventory (MS Access) database

THE IDEAL CANDIDATE PROFILE

• Well-rounded IT Desktop Support/ Technology Specialist to join the systems team
• Client support experience from entry level to Executive Leadership Team and across multi-campuses and remote locations
• Commitment to learning & continuous improvement - staying up to date with new technologies and best practices
• Lives the core values of Drive, Ownership, Integrity, Teamwork and Evolution
• Authentic and personable, humble, smart
• Relentless work ethic juiced by results, not titles or activities
• Externally competitive, internally collaborative
• Highly resourceful. Hands-on and practical
• Chooses curiosity and a commitment to learning over being right
• Radically candid – always with positive intention
• Motivated by challenge, resilient in the face of setbacks or adversity
• Able to critically think and navigate within a variety of ambiguous situations
• Even keeled energy, brings calm to chaos, low drama
• Make impeccable agreements, delivers end to end results with excellence
• Makes high quality data-based decisions with autonomy
• Unquenchable thirst for learning and self-improvement
• Effective communicator meeting people where they are
• Manages multiple, complex, and competing priorities

COMPENSATION

Compensation for this position will include a competitive base salary and an annual incentive bonus program-details proved separately. Benefits for this position will consist of vacation benefits at a competitive level & 10 paid company holidays. Additionally, a company shut-down period is offered for one week between Christmas and New Year’s Day. 

We are proud to offer a competitive & valuable benefits package that enables you to protect your health, your family, and your way of life. It includes best-in-class medical & dental insurance where Thermacell pays for 82.5% of the premiums; Thermacell also pays for the first half of your medical deductible through our Health Reimbursement Account. Long & Short-term Disability & Group Term Life insurance (one-time base salary plus bonus up to max) is also available at no cost to you. Forty hours of sick time is also available on your first day of employment. 

Additionally, you will have access to a variety of additional benefits such as vision, supplemental life, critical illness, Medical FSA, Dependent Care FSA, accident, SecureSave savings account, EAP, product benefit, wellness benefit, and pet insurance for your furry family members! You can find all the details and additional discounts in our benefits guide. 

You may start contributing to our 401k after completing 30 days of service (enrolling on the first of the following month). You will be eligible for the employer match up to 4% (base salary overtime wages - subject to the IRS legal limit) after completing one year of service.

WHY WORK HERE? 

Fun and casual environment. Disruptive fast-growth company. Thermacell is a consumer products company with a mission to liberate people who love the outdoors from the harmful effects of insects. Thermacell provides zone mosquito protection that keeps mosquitoes up to 15 ft away, stopping them before they can bother or bite you. Thermacell zone repellent technology eliminates the need for messy lotions or sprays, so you and your family are free to enjoy the outdoors, without worrying about mosquitoes or the harm they may cause. 

Awards given to Thermacell include: Popular Mechanics - Grand Award Winner - Recreation - Best of What's New 2018 New York Times Wirecutter - The Best Mosquito Control Gear for Your Patio or Yard Outside Magazine - Best Car Camping Gear 2018 Backpacker Magazine - Best Backpacking Accessory 2019 Field & Stream “Best of the Best” Award - Good Housekeeping Research Institute #1 Tabletop Mosquito Repellent – LIV Smart Mosquito Repellent System - CES TWICE Awards 2022-2021 - Canadian Tire Digital Excellence Award – CES New Tech Award – IDEA Good Design Award – Good Housekeeping Home Products Award - This Old House Editor’s Choice – Time Magazine Best Inventions 2022

Thermacell products can be found at fine retailers throughout North America, Europe, Australia and in over 30 countries around the world. Examples of our retail partners include Bauhaus, OBI, ICA, Bunnings, Coop, Walmart, Amazon, REI, Bass Pro Shops, Home Depot, Lowe's, Canadian Tire, Dick's Sporting Goods, Academy Sports, Target Stores, CVS, Costco, Sam's Club and Bed Bath & Beyond.

Requirements

SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED

• Bachelor’s degree or 2 yrs equivalent related experience required 
• 2 years supporting Windows environments, AzureAD, O365, Microsoft Teams, Windows 11, MSExchange, Sophos, VPN, OneDrive, SharePoint, as well Hosted VoIP services
• 2 years of application support experience and client interaction
• Good foundation of security best practices, Bitlocker, Windows Global Policies, MFA
• Some travel required <10%
• Good problem-solving skills and excellent time management