2 Applications Support Analyst II Jobs in Savannah, GA
St. Joseph's/Candler is Hiring an Applications Support Analyst II Near Savannah, GA
- Position Summary
- Focus is to proactively anticipate and meet user needs while adhering to regulatory requirements and SJ/C Strategic Information Systems goals. The Applications Analyst II has excellent working knowledge of software applications that integrate with those directly being supported. Reviews, analyzes, and modifies application systems to include encoding, testing, troubleshooting, user security access, and installation. The Applications Analyst II works collaboratively with department directors, operations manager, office managers, peers, and business units to evaluate and manage the build, use of applications, and respective interfaces. The Applications Analyst II is responsible for providing advice on systems selection, installation, operation, and on-going support of software applications. Facilitates and leads “go-live” and “upgrade” processes. Serves as project manager on assigned projects and ensures completion on schedule and within budget. Proactively manages change in project scope, identifies potential crises, and devises contingency plans. Serves as resource for other application support analysts by responding to functional questions, assisting with troubleshooting and testing scenarios and monitoring effects of application utilization on provider work flows. Coach, mentor, and motivate Analyst I, vendors and contractors, and influences them to take positive action and accountability for their assigned work. Utilizes exceptional technical writing, communication, presentation skills, and maintains documentation of all changes and decisions. Has a working knowledge of reportable regulatory requirements. Understands data structures and is proficient with translating end user needs. Maintains open communication with practitioners for consultations and assistance.
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- Education
- Bachelors in Information Systems - Required
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- Experience
- 3 - 5 Years Health systems functional areas or installing/maintaining computer system applications - Required
- Formal training in information systems, desktop applications, databases, software development packages, and programming languages - Preferred
- Successful completion of training on Microsoft Windows operation system, Office applications, and assigned software applications - Preferred
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- License & Certification
- None Required
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- Core Job Functions
- Provides direct support in use of application software to customers including problem resolution, research functionalities, responding to questions and staff training. Ensures software vendors have the information and resources necessary to resolve application problems. Leads projects in one or more aspects of the information systems life cycle (product selection, business requirements definition, communication, implementation, issue resolution, product support). Serves as expert resource and department liaison for ambulatory providers, other analysts and serves as primary liaison between SJ/C users and computer system vendors. Questions on use of system, system flexibility, hardware configurations, functionality and department work flow processes and needs are answered accurately and in timely manner. Coaches Application Support Analysts I toward success by investing time, knowledge transfer, and modeling positive and supportive behaviors that promote team success. Other duties as assigned.
- Customizes dictionaries, security levels, menus and screen displays according to standard operation procedures. Maintains current and complete documentation of changes for all supported applications. Adheres to change control policies for software modifications. Serves as a member of implementation core teams and provides guidance in planning, coordination and implementation of "go-live" and "upgrade" activities, including project schedule recommendations, training, testing and actual conversion. Provides for continuous on-site support during lives or upgrades. Makes hardware recommendations as necessary and assists with interface testing.
- Ensures comprehensive software test scenarios are developed to ensure thorough testing of new or upgraded applications prior to "live" date. Reports problems or issues to vendor and in-house staff during testing to ensure timely resolution. Analyzes and resolves problems for ambulatory applications and assists other analysts within the department. Escalates problems outside scope to appropriate person or group. Ensures training has been received for effective application support and end user use. Coordinates and provides the implementation of new or upgraded software applications.
- Researches and defines user informational needs and work flow processes and translates these needs in order to recommend systems and work flow changes to promote the most effective use of systems and enhancements to user productivity. Recognizes decision level hierarchy, coordinates decisions with other analysts, IS management and ambulatory customers. Has sufficient knowledge of other functions, interfaces and processes to evaluate options beyond those contained within the ambulatory product.
Job Summary
Full Time
Hospital
$74k-93k (estimate)
01/14/2023
06/16/2024
sjchs.org
SAVANNAH, GA
100 - 200
2019
EDWENA FILLERS
$10M - $50M
Hospital
Related Companies
About St. Joseph's/Candler
St. Josephs/Candler of Savannah, Georgia is a national Magnet-designated facility for nursing excellence, with a focus on the latest technologies and research. Its comprehensive network includes centers of excellence for oncology, cardiovascular, neurosciences, womens and childrens services, orthopedics and a variety of other disease specialties. SJ/C's Nancy N. and J.C. Lewis Cancer & Research Pavilion is one of only 16 original health systems selected as part of the National Cancer Institute's Community Cancer Centers Program, bringing the latest clinical trials and treatments to local commu...nities. Comprised of two of the oldest continuously operating hospitals in the United States, St. Josephs Hospital (1875) and Candler Hospital (1804), this not-for-profit health system serves 33 counties in southeast Georgia and the South Carolina Low Country and is the largest and only faith-based institution in the region.
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The job skills required for Applications Support Analyst II include Application Support, Troubleshooting, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be an Applications Support Analyst II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Applications Support Analyst II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Applications Support Analyst II positions, which can be used as a reference in future career path planning. As an Applications Support Analyst II, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Applications Support Analyst II. You can explore the career advancement for an Applications Support Analyst II below and select your interested title to get hiring information.
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