Job Title

Project Manager

Department

Operational Excellence

Reports to

Senior Manager, Operational Excellence

Job Objective

The main role of the Project Manager is to manage multiple projects of varying types, complexity, size and scope. Implement project management best practices and methodologies to ensure successful project delivery.

Manage project scope, timeline, resources, reporting and internal and external communication, ensuring all stakeholders are aware of project status and any issues or risks. Lead/perform all process improvement initiates applying Lean Six Sigma methodologies and tools to streamline processes, reduce waste, and improve overall efficiency.

This role is critical in driving efficient growth through project management and continuous improvement of processes and systems to enhance the customer experience and deliver a distinct competitive advantage in the industry.

Responsibilities

Project Management

• Lead and manage projects throughout the project lifecycle, from initiation to closure.
• Develop comprehensive project plans, including scope, objectives, deliverables, timelines, and resource requirements.
• Identify project stakeholders and establish effective communication to provide project updates, address concerns, and manage expectations.
• Monitor and track project progress against the project plan, identifying risks and issues and taking corrective action as necessary.
• Coordinate with cross-functional teams to ensure alignment and collaboration throughout the project.
• Manage project budgets, tracking expenditures and ensuring financial accountability.
• Facilitate project meetings, including kick-off meetings, status meetings, and project reviews.
• Ensure that project deliverables meet quality standards and stakeholder requirements.
• Conduct project closure activities, including obtaining sign-off from stakeholders and documenting lessons learned.

Process Improvement

• Conduct analysis of existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Gather and analyze data to assess process performance, using statistical methods and tools to analyze data and identify patterns.
• Identify root causes of process issues and develop strategies to address them effectively.
• Create process maps and documentation to illustrate current and proposed workflows.
• Lead or participate in continuous improvement projects to implement changes and drive ongoing process enhancements.
• Provide training and guidance to colleagues on process improvement methodologies, tools, and techniques, fostering a culture of continuous improvement within the organization.
• Develop metrics and key performance indicators (KPIs) to monitor process performance and track the effectiveness of improvement efforts over time.
• Document all aspects of process improvement initiatives, including project plans, progress reports, and outcomes, to provide visibility and accountability.
• Communicate progress, results, and recommendations to stakeholders at all levels of the organization, including management and frontline staff.

Qualifications

• Bachelor's Degree in Industrial Engineering, Business, Finance, Information Technology, or a related field.
• Minimum of 3-5 years of experience in managing projects, preferably in a technology or consulting environment.
• Minimum of 2-3 years of experience with Continuous Improvement (DMAIC projects, Kaizen events, quick wins, process mapping, problem-solving, etc).
• Solid understanding of project management methodologies and tools, such as PMBOK, Agile, MS Project, Smartsheet, Jira, Asana, Monday, etc.
• Certified Associate in Project Management (CAPM) –
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Strong ability to motivate and inspire cross-functional teams.
• Lean Six Sigma Certification from an accredited institution (Minimum Green Belt is required).
• Advanced skills in Microsoft Excel, including pivot tables, advanced formulas, data analysis tools, charting and graphing.
• Experience with Process Improvement tools like for Process Mapping (Visio, LucidChart, IBM Blueworks Live, Miro, etc.), and tools for Data Analysis (MS Excel, Minitab, PowerBI, Tableau, R, etc.).
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
• Availability to travel to locations within the USA.