We are a globalleader in family travel and leisure experiences. We create magicalmoments and unforgettable memories for millions of guests eachyear.

Dive into a world of enchantment and bring joy and smiles tofamilies and friends. Were on the lookout for a Theme Park DiningCustomer Service Specialist to provide stellar remote customerservice and make dining experiences seamless andmagical.

Why Choose Remote Work withUs

• Flexible remote work opportunity ideal for individualsaged 3555 seeking stable employment from the safety and comfort oftheir home.
• Be apart of a dynamic team that plays a vital role in roadsideemergency assistance supported by leading insurancecarriers.
• Continuous training andprofessional development opportunities.
• Competitive compensation package with the convenienceof working from anywhere.

What toAnticipate

• Provide personalizedassistance and support to Spanishspeaking guests during theircruise experience
• Handle inquiries bookings and reservations withaccuracy and efficiency utilizing Spanish languageskills
• Address guest concerns and resolve issues promptly andprofessionally
• Collaborate with other departments to ensure seamlessoperations and guestsatisfaction
• Uphold the Mediterranean Cruise Line standards ofexcellence in hospitality and servicedelivery

Requirements

• Strong probing and investigatingskills.
• Fluencyin Spanish and English both verbal and written
• Previous experience in customerservice
• Passion for customer serviceand delivering empatheticresponses.
• Selfstarter with the ability to workindependently
• Act as a brand ambassador embodying the Home Improvementbrand.
• Ensure the security of customers information andwellbeing.
• Pass a background check and drugscreening.
• Commit to 1525 hours per week (some clients may have weekendrequirements).
• Ensure a quiet distractionfree workenvironment.
• Meet the minimum computer specifications required by the client(laptop or desktop).
• Possess a USB headset with a microphone (required for certificationtraining).
• Have a hardwired broadbandinternet service (DSL Cable or Fiber Opticconnection).
• Must be able to p purchase a call center noisecancelingheadset connecting to your computer via USB.

Benefits

• ZeroCommute : Forget about traffic jams and fuel expenses. Welcometo a job that comes to you.
• Home OfficePerks : Work in comfort. Say goodbye to dress codes and helloto productivity in your personalspace.
• FlexibleScheduling : Manage your work hours to fit your life not the otherway around
• CompetitiveCompensation : Enjoy attractive earnings while making a tangibleimpact.
• ProfessionalDevelopment : Grow your skills in a dynamic everevolvingindustry.
• SupportiveCulture : Be part of a team thats committed to excellence andsupportive of your professional journey.
• Health andWellness : We offer comprehensive health insurance plansincluding dental vision and life insurance through StrideHealth.

Ready to join our magical teamEmbark on this magical journey with us and turn your job into afairytale.

Experience : Minimum of 2 years in a customer service role. HomeOffice Setup : A quiet, professional workspace is essential.

Ambientnoise should be minimal to ensure focus and professionalism.Internet Requirements : A stable, high-speed internet connection(75 Mbps download, 10 Mbps upload) is crucial.

Please note, thatWiFi connectivity is incompatible with our client applications; anEthernet connection is required. Communication Tools : Must have aphone readily available for support and assistance.

EducationalBackground : Possession of a high school diploma, GED, orequivalent. Language Skills : Excellent command of English, both inwriting and speaking, is a must.

We value strong grammatical skillsand the ability to communicate clearly and professionally withconsumers. Work Ethic : A strong dedication to your work and theability to excel in a fast-paced environment are key.

We're lookingfor committed individuals with a strong work ethic. CommunicationProficiency : Exceptional written and verbal communication skillsare non-negotiable.

We pride ourselves on excellence in customerinteractions. Technical Savvy : General knowledge of PCs is requiredto navigate our systems effectively.

Background Check : Candidatesmust be able to successfully pass a background check. SchedulingFlexibility : Availability for a flexible schedule that includesdays, nights, and weekends is required.

Last updated : 2024-02-23