Are you seekinga fulfilling workfromhome opportunity Join our team as a RemoteCustomer Service Representative and provide stellar support fortoptier brands all from the comfort of your home.

This role is acornerstone of our customerfirst philosophy ensuring that everyinteraction is handled with care professionalism andefficiency.

Why Choose Remote Work withUs

Be a part of a trusted industry leaderwith a decade of experience. Enjoy the flexibility of working fromanywhere while providing exceptional customer service.

Work fromthe comfort of your home enjoying flexibility and the worklifebalance you desire.Be part of a supportive team. Continuouslearning and development opportunities to advance your career.

Engage in meaningful work directly contributing to customersatisfaction and company success.

What toAnticipate

• Deliverexceptional support and insights to customers enhancing theirexperience with our brand.
• Uphold professionalism in all customer interactions ensuring apositive and lasting impression.
• Manage and review customer transactions providing necessary salessupport.
• Exhibit proficiency in troubleshooting diverse issues contributingto high customer satisfaction levels.
• Address customer inquiries with accurate and timely responsesleveraging a comprehensive understanding of customer data.
• Navigate multiple priorities with ease maintaining efficiency andeffectiveness in a fastpaced environment.

Requirements

• Strong probing andinvestigatingskills.
• Passion for customer serviceand delivering empatheticresponses.
• Selfstarter with the abilityto workindependently
• Act as a brand ambassadorembodying the Urgentlybrand.
• Ensure the security of customersinformation and wellbeing.
• Pass a background check and drugscreening.
• Commit to 1525 hours per week (someclients may have weekend requirements).
• Ensure a quiet distractionfree workenvironment.
• Meet the minimum computer specificationsrequired by the client (laptop or desktop).
• Possess a USB headset with amicrophone (required for certification training).
• Have a hardwired broadbandinternet service (DSL Cable or Fiber Opticconnection).

Purchase a callcenter noisecanceling headset connecting to your computer viaUSB.

Benefits

• Zero Commute : Save on gasoline expenses andeliminate commutingstress.
• Home OfficeComfort : Embrace the freedom towork in your PJs from the comfort of your home.
• EliminateStress : Say goodbye totransportation costs commuting time and work attireexpenses.
• Flexibility : Enjoythe perks of working from home on your schedule.
• CompetitiveRevenue : Earn while making apositive impact.
• Professional Growth : Explore opportunities for skill development in adynamic industry.
• Positive WorkEnvironment : Join a teamdedicated to delivering exceptional roadsideassistance.
• Health insurance dental vision and life insurance offeredvia Stride Health.

Don t miss thisopportunity to elevate your career with a workfromhome customerservice role that offers both challenge and reward.

Apply today andjoin a team that values your contribution and is dedicated to yourprofessional growth!

Experience : Minimumof 2 years in a customer service role. Home Office Setup : A quiet,professional workspace is essential.

Ambient noise should beminimal to ensure focus and professionalism. Internet Requirements : A stable, high-speed internet connection (75 Mbps download, 10 Mbps upload) is crucial.

Please note, that WiFi connectivity isincompatible with our client applications; an Ethernet connectionis required. Communication Tools : Must have a phone readilyavailable for support and assistance.

Educational Background : Possession of a high school diploma, GED, or equivalent. LanguageSkills : Excellent command of English, both in writing and speaking,is a must.

We value strong grammatical skills and the ability tocommunicate clearly and professionally with consumers. Work Ethic : A strong dedication to your work and the ability to excel in afast-paced environment are key.

We're looking for committedindividuals with a strong work ethic. Communication Proficiency : Exceptional written and verbal communication skills arenon-negotiable.

We pride ourselves on excellence in customerinteractions. Technical Savvy : General knowledge of PCs is requiredto navigate our systems effectively.

Background Check : Candidatesmust be able to successfully pass a background check. SchedulingFlexibility : Availability for a flexible schedule that includesdays, nights, and weekends is required.

Last updated : 2024-03-08