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As a member of The UPS Store team, the Retail Sales Associate (RSA) provides knowledgeable and responsive service to The UPS Store print and shipping customers. This position is responsible to consult with customers over the phone and in-store to gather data, establish customer’s needs and recommend print and shipping products that will meet the customer’s needs. As a Retail Sales Associate, this individual will use their knowledge and expertise of print products and production methods to increase revenue by enhancing print orders through up-selling and cross-selling. The Retail Sales Associate may work under minimal supervision and will interact daily with customers, owners, store managers, team members and vendors to accomplish established business objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Educate customers on business solutions and print product offerings (e.g. digital printing, wide format, business products, specialty products, and binding and finishing services).
· Apply knowledge of print products and production methods to make product recommendations.
· Effectively apply knowledge of printing concepts such as paper considerations, file formatting, and output settings.
· Apply knowledge of color management to educate customer and make file adjustments as needed.
· Provide customers with quotes and follow up and consult on complex orders.
· Brainstorm and mock-up design ideas.
· Meet with customers to present concepts and adjust designs to fit their needs or taste.
· Effectively manage production workflow, schedules and production materials.
· Manage quality control throughout production process to ensure finished product is correct and meets customer and The UPS Store quality standards.
· Follow and understand quality guidelines.
· Interpret a variety of instructions furnished in written or oral form.
· Proofread orders and understand all job requirements before beginning desktop process.
· Operate and maintain print and finishing equipment.
· Deliver print sales and production training to other Center Associates.
· Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
· Deliver exceptional customer service through customer engagement and quality product delivery.
· Be knowledgeable of products and services offered and properly promote them to customers.
· Identify customer needs and offer additional services which could benefit them.
· Receive, sort and place mail in mailboxes accurately.
· Record all sales transactions completely and accurately in Point of Sale
· Pack contents for shipping using established procedures and products.
· Receive and prepare documents for printing.
· Operate all other software packages.
· Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.
· Process and document damaged shipments, late and lost package claims.
· Assist in merchandising the store, including stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
· Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
· Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
· General housekeeping duties.
· Other duties as assigned.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
Shift:
Weekly day range:
Job Type: Full-time
Salary: From $14.00 per hour
Benefits:
Shift:
Weekly day range:
Work Location: In person```
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
Shift:
Weekly day range:
Ability to Relocate:
Work Location: In person
Full Time
$34k-42k (estimate)
02/17/2024
04/25/2024
theupsstore.com
PENSACOLA, FL
200 - 500
2003
Private
HAROLD CROWNOVER
$50M - $200M
The UPS Store operates as a franchisor of retail shipping, postal, printing and other business services.
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.