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The CSR plays a key role in originating new deposit accounts and consumer loans. Processes customer transactions, completes customer-initiated account maintenance and all other tasks associated with customer requests. Provides timely, efficient, and accurate service in processing transactions in accordance with all regulations, policies and procedures. Responsible for initiating, enhancing and maintaining customer relationships by providing Exceptional Service and Sensible Advice. CSRs generally have two or more years of banking experience or professional sales experience in a service-oriented environment. CSRs have demonstrated a high degree of initiative and mastery of bank products and systems. Able to probe for information regarding customer's needs and provide effective solutions.
Principal AccountabilitiesRepresent the Bank to the customer in a courteous, professional manner in face-to-face and telephone communications. Prospect new customers and develop a "book of business." Develop and enhance customer relationships to identify cross selling and referral opportunities. Accountable for meeting deposit, sales, origination and referral goals. Full understanding of bank processes, products, services and resources as well as banking regulations. Provide timely, efficient, and accurate service in processing transactions in accordance with all regulations, policies and procedures. Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank's commitment to the communities in which we serve through support of local organizations and events.
Duties
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Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA).
Physical Demand: | Percentage of Time: |
Communicate with customers, advisors and managers regarding banking transactions and issues. Able to exchange accurate information with others. | 90-100% |
Able to verify authenticity of financial instruments, forms, documents and signatures. Able to verify identity of customers, vendors and service providers. Able to observe actions of others to ensure safety and security of the facility. | 90-100% |
Constantly operate a computer and other office machinery such as calculator, copy machine, printer and telephone. | 90-100% |
Able to remain in upright stationary position at counter height of approximately 48" for long periods of time. | 50-75% |
Able to grasp, move and sort forms and papers. | 90- 100% |
Regularly move about the branch to access teller line, file cabinets, storage drawers and various office equipment, such as cash counters and printers. | 75-100% |
Occasionally position self to reach heights between floor and 6'. | <25% |
Must be able to lift up to 50 pounds at a time. | <5% |
Horizon Bank is a proud Equal Opportunity Employer | Disability | Veteran Employer.
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Horizon, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, gender, age, national origin, ancestry, disability status, protected veteran status, genetic history, pregnancy, or any other protected characteristic as established by law.Full Time
Banking
$31k-39k (estimate)
01/19/2023
05/14/2024
horizonbank.com
LAFAYETTE, IN
500 - 1,000
1873
Public
CATHY STACHOWICZ
$200M - $500M
Banking
Horizon Bank offers banking products and services that include personal accounts, internet banking, credit cards, loans and insurance.
The job skills required for Customer Service Representative include CSR, Products and Services, Initiative, Communicates Effectively, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.