145 Customer service specialist Jobs in Cleveland, OH
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The Tranzonic Companies is Hiring a Customer service specialist Near Cleveland, OH
The Tranzonic Companies is a hub for a strategic collection of manufacturing and sales companies that lead the way in multiple categories - from personal care and protection to textiles, from cleaning products to contamination control - to empower its distributor partners into the future.
Their cohesive approach promotes operational efficiency and fuels innovation, while equipping its varied businesses to tackle the toughest challenges across industrial and manufacturing, healthcare and life sciences, food service, hospitality, transportation, and many other dynamic market segments.
Tranzonic's rapid growth, both organic and via acquisition, is powered by its team of driven, innovative problem-solvers and a culture of integrity and respect.
Position Summary :
Hospeco Brands Group is searching for a Customer Service Rep to join our team! Successful candidates will have strong interpersonal skills and at least 2 years of experience in a customer facing role.
Essential Functions and Responsibilities :
- Field high volume of inbound calls and emails from customers for inquiries on post-order entry questions regarding order status, tracking information, lead times, etc.
- Complete order edits / changes
- Assist with customer requests for product info such as SDS sheets
- Provide shipping / freight quotes to customers
- Process RGA and Credit requests for returns, damaged or missing product, replacement goods shipments
- Work with Traffic / Shipping teams to help coordinate third-party LTL shipments
- Work with Traffic team to initiate freight claims for damaged / lost goods
- Work with Accounts Receivable department to resolve short-pay invoices
- Work with Inventory and Warehouse Receiving teams to resolve undocumented returns
- Monitor Customer Service queues in Axapta daily for follow up on RGA and pending Credits
- Work with Regional Directors and internal Sales Administrators in support of customers
- Other duties as assigned
Education, Certifications and Licensures :
- 2 Years Experience in Customer Service or related role preferred but not required
- Proficiency with Microsoft Office
- Excellent written and verbal communication skills
- Ability to multi-task while maintaining attention to detail and deadlines
Last updated : 2024-05-12
Job Summary
Full Time
Consumer Goods
$41k-52k (estimate)
05/14/2024
05/14/2024
tranzonic.com
MAYFIELD, OH
1,000 - 3,000
1921
KENNETH VUYLSTEKE
$50M - $200M
Consumer Goods
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The job skills required for Customer service specialist include Customer Service, Microsoft Office, Attention to Detail, Verbal Communication, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
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