Overview

Responsible for the day-to-day running of the front desk reception, including ensuring all issues raised by residents and visitors is handle promptly, responding to telephone calls, resident questions, check-ins, and check-outs, Also, handling other clerical tasks. The ability to work flexible hours (e.g., Weekends and Holidays).

Responsibilities

• Undertake front desk daily duties
• Keep records of arrivals and departure of residents
• Attend to residents needs and concerns in a friendly and cordial manner
• Ensure that resident follow all in house rules and policies
• Ensure all visitors (family, friends, and delivery ) and all non-Salvation Army/Sodexo employees working in building sign in/out and provide them with a visitor's pass, visitors are to be politely challenged as to the reason for entering the residence
• Assist the Admissions department as needed, as agreed by Director of Operations
• Assist with creating photo IDs for all new residents and verify Markle resident IDs
• Monitor security video cameras and reports to administration unusual activities
• Process payments for fees
• Answer calls in a polite, friendly manner and forward calls or take messages as needed
• Accept packages and faxes and sort out daily mail
• Be aware and sensitive to the cultural and social population served

Qualifications

• High School Diploma or GED
• Ability to communicate effectively in English (written and verbal) Good
• Computer skills (e.g., Microsoft Office)