03/15/2024 Grade 18 Human Resources Technicians in the Merit System are responsible for carrying out specialized administrative functions within a human resource area in their jurisdiction. Incumbents in this position perform paraprofessional human resources activities for an assigned program area or activity requiring the application of extensive procedural knowledge and understanding of transaction processing procedures, organizational policies, and the rules and regulations affecting Merit System personnel actions. Using their knowledge and background, they provide information and support to employees, supervisors, and department heads on matters related to the jurisdiction they serve. Their duties may also include data entry, preparing correspondence, and report research and preparation.

• Advises and provides information to employees, supervisors, department heads and the public on matters related to jurisdictional and departmental policies and procedures.
• Assists with administration of employee benefits by assisting employees with enrolling for benefits, maintaining benefits records, and assisting employees apply for tuition reimbursement programs.
• Assists with payroll functions by reviewing payroll records and data and coordinating with payroll department to update or correct information.
• Assists with processing new hires by submitting certification requests to PBJC, coordinating with hiring managers to identify newly hired staff, ensuring background checks, drug testing and other appropriate medical tests are completed for potential new hires, assisting new hires with completing necessary paperwork, and participating in the new hire orientation process.
• Assists with the assessment process by recruiting potential assessors, coordinating travel arrangements, printing and distributing assessment materials, and entering assessment data into appropriate databases for scoring.
• Assists with the collection and evaluation of job applications by creating job announcements, reviewing submitted applications, answering questions from applicants, notifying applicants of their eligibility status and receiving/reviewing applicant appeals.
• Participates in the investigation and resolution of complaints, grievances, and disciplinary appeals filed by or against Merit System Employees.
• Performs general and advanced administrative duties (e.g., data entry, report writing, preparing correspondence etc.) in order to effectively fulfill departmental/jurisdictional needs.
• Prepares and maintains certification lists by receiving and reviewing certification requests, establishing lists of qualified candidates for a job announcement, entering the active dates for the list, updating certification lists, and sending out lists to jurisdictions so that they can fill vacancies.
• Prepares for and participates in test administrations by preparing and sending notices to candidates, assisting candidates with scheduling their test, preparing materials, facilities, and equipment for the administration, and serving as an exam administrator/proctor.
• Processes personnel actions into Human Resources Information Systems (HRIS) by receiving and reviewing personnel action forms, ensuring changes are accurate, and entering the action into the appropriate systems in order to maintain detailed and accurate human resources data.

• Experience providing customer service to internal and external customers/employees including responding to inquiries, explaining workplace policies and procedures, and resolving issues or complaints.
• Experience using computer software (e.g., Human Resources Information Systems, Excel, Access) to gather, update, and manage electronic data/files.

• Experience working in a human resources environment.

• Adaptability & Flexibility.
• Computer & Technology Operations.
• Customer Service.
• Learning & Memory.
• Oral Communication & Comprehension.
• Planning & Organizing.
• Problem Solving & Decision Making.
• Professionalism & Integrity.
• Researching & Referencing.
• Reviewing, Inspecting & Auditing.
• Self-Management & Initiative.
• Teamwork & Interpersonal.
• Technical & Job-Specific Knowledge.
• Training & Facilitation.
• Written Communication & Comprehension.

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Knowledge of appropriate citizen interactions when dealing with the public.
• Knowledge of basic office equipment (e.g. telephone, smartphone, fax machine, copier, computer, calculator).