15 Customer Service Manager Jobs in Ridgefield, NJ
The Penguin Group is Hiring a Customer Service Manager Near Ridgefield, NJ
Seeking a dynamic and experienced Customer Service Manager to lead and oversee our customer service team. The ideal candidate will be responsible for managing a team of 40 customer service representatives across multiple locations, including outsourced/satellite offices and remote representatives working from home. As the Customer Service Manager, you will play a crucial role in maintaining excellent employee morale, ensuring exceptional customer service, and upholding company policies to meet our business objectives.
Responsibilities:
- Team Management: Lead and motivate a diverse team of customer service representatives, fostering a positive work environment that promotes collaboration, teamwork, and employee development.
- Hiring and Training: Oversee the recruitment and onboarding process of new hires, ensuring they are equipped with the necessary skills and knowledge to provide outstanding customer service.
- Performance Review: Regularly review and assess employee performance, providing constructive feedback and coaching to enhance their skills and productivity.
- Daily Operations: Review daily reports on queue and employee performance to optimize workflows and address any operational challenges efficiently.
- E-commerce Expertise: Possess a strong understanding of e-commerce practices, including order processing, payment methods, and shipping, to deliver exceptional customer experiences specific to online retail.
- Call Center Experience: Demonstrate expertise in call center operations, utilizing best practices to manage call volume, handle escalations, and maintain service levels.
- Customer-Centric Policies: Ensure that customer service policies are customer-friendly while aligning with the company overall business objectives.
- Goal Achievement: Set clear performance targets for the team and work collaboratively to achieve or exceed them, continually driving improvements in customer satisfaction metrics.
- Escalation Management: Handle customer escalations and challenging situations with
- empathy and creative problem-solving, aiming for swift and satisfactory resolutions.
- Innovative Thinking: Encourage and foster a culture of creativity. thinking among team members to continuously improve processes and elevate customer service.
- Cross-Functional Collaboration: Collaborate with other departments, such as Sales,
- Marketing, and Operations, to ensure seamless customer experiences throughout the
- entire customer journey.
- Remote Team Management: Effectively manage remote team members, providing the necessary support and resources to maintain consistent productivity and performance.
Job Summary
Full Time
Restaurants & Catering Services
$92k-120k (estimate)
08/25/2023
05/16/2024
penguincustomicecream.com
Walton, NY
<25
Restaurants & Catering Services
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The job skills required for Customer Service Manager include Customer Service, Coaching, Customer Satisfaction, Problem Solving, Onboarding, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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