COMPANY PROFILE:

CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: www.CEF.inc

ROLE:

Help Korean-speaking customers to have satisfying communication with agents without having to face the language barrier on top of service

RESPONSIBILITIES:

• Handle calls from customers who want to communicate in the Korean language

• Work with customers to understand their issues and provide support. This can be answering questions or providing troubleshooting utilizing guides and other online support material

• Work with broader team as needed to obtain guidance for handling issues requiring specific expertise.

• Proactively manage customer complaints and offer satisfactory solutions guided by policy and guidelines

• Register international products in system for efficient warranty claim processing

• Guide customers through the repair set up for non-international products based on HQ guidelines

QUALIFICATIONS:

• Bilingual in Korean-English – able to speak, read and write and work on a professional level

• Has at least 3 or more years of relevant work experience in handling customer service claims

• College degree is preferred but not required

• Has at least 3 or more years or relevant work experience in a customer service representative role

• Strong Microsoft Excel skills

• Excellent organization skills – able to prioritize tasks independently with minimal supervision; has great follow up skills

• Team player, self-driven, flexible, dedicated

• Analytical skills with problem solving abilities

• Strong organized skills and written communication skills

OTHER QUALIFICATIONS:

• Legally authorized to work in the U.S. without any restrictions

• Okay to work 100% onsite in Ridgefield Park, New Jersey

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