Schedule:

Full-Time
Monday through Friday 8:30am - 5:00pm
Fluent in Spanish preferred

Job Summary

In combination with the daily functional area duties and responsibilities, the Patient Service Representative Team Lead (PSRTL) serves as the supervisory leader for all front desk operations to consistently provide an exceptional patient experiencewhile ensuring accurate patient registration.

Essential Duties and Responsibilities

• Provides feedback concerning additional team member training needs.
• Recognizes and provides coaching, counseling, and discipline as appropriate.
• Promotes the practice within the team and motivates the staff.
• Ensures accurate and thorough documentation and completion of all necessary paperwork.
• Ensures performance of each PSR meeting the criteria and benchmarks established within the PSR Quality Assurance KPI registrational goals.
• Promotes and Supports team members on newly implemented Radnet initiatives.
• Maintains a positive and motivated disposition for self and staff.
• Daily monitoring of RIS worklists (i.e., Billing Exceptions WL).
• Ensures accurate data entry; patient demographics and billing/insurance information into the RIS system.
• Ensures accurate and timely OTC collections; co-pays, self-pays, and other patient balances.
• Promotes and monitors daily process utilizing RIS reporting mechanisms.
• Keeps patients, technologists and/or managers informed with regard to patient flow.
• Organizes, distributes, and maintains a monthly team member schedule.
• Ensures that all performance reviews are completed, conducted and turned in on time.
• Provides thorough and accurate information to all customers.
• Follows all compliance plan standards.
• Follows all Radnet policies and related procedures in addition to daily Imaging Center opening and closing procedures.
• Responsive to customer and patient questions; knows where and how to obtain information/answers.
• Follows company protocols while answering incoming calls; provides thorough and accurate information to all callers.
• Communicates appropriate preparation(s) and other information to callers and patients.
• Communicates effectively and appropriately maintaining rapport with patients and referring physicians and their staff.
• Maintains composure and behaves professionally in difficult patient situations and knows when to involve manager.
• Communicates effectively and appropriately with site manager.
• Addresses workflow issues in a timely, professional manner.
• Review schedules ensuring every effort is made to utilize all open time slots.
• Knowledge of imaging center volume and budget goals.
• Effective use and timeliness of daily responses to emails.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education, and Experience:

• High school diploma or
• At least three years related to front desk operations.
• Healthcare and/or medical reception/medical office experience
• Effective leadership skills.
• Self-starter.
• Must be able to type and file accurately with precise data entry skills.
• Ability to schedule and register patients rapidly and accurately.
• Ability to maintain confidentiality of patient information and staff records/information.
• Provide clear written and verbal communication.
• Detail oriented.
• Ability to multi-task and be organized.
• Ability to communicate effectively and appropriately while maintaining rapport with customers.
• Ability to effectively lead the staff as a strong leader and role model.
• Understanding of scheduling process/software.
• Ability to maintain professional judgment.
• Ability to interact effectively at all levels.

Quality Standards

• Attends regular corporate meetings as requested.
• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Consistently adheres to the time management policies and procedures.
• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling or feeling, speaking, listening and high-level cognitive thinking. Must be able to use a computer and other office machinery, including copiers, scanners, and computer software. The position requires the ability to travel as needed (~20% of time), drive a vehicle and utilize other forms of transportation.

Working Environment

An office setting associated with patient care areas and environments.

ACCOMMODATIONS
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

RadNet is an equal employment opportunity employer and treats all applicants and employees in a fair and non-discriminatory manner without regard to race, color, religion, sex (including pregnancy), gender, gender-identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/ domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state or local laws. RadNet does participate in E-I9 Verify.