1 Project Manager – Customer Care Product Liability Job in Ridgefield, NJ

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Project Manager – Customer Care Product Liability

WorldLink

Ridgefield, NJ | Full Time

$131k-165k (estimate)

1 Month Ago

Project Manager – Customer Care Product Liability

WorldLink Ridgefield, NJ

$131k-165k (estimate)

Full Time | IT Outsourcing & Consulting 1 Month Ago

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WorldLink is Hiring a Project Manager – Customer Care Product Liability Near Ridgefield, NJ

TITLE: Project Manager - Customer Care Product Liability

POSITION TYPE: Full Time (W2)

LOCATION: Ridgefield Park, NJ

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we’re looking for:

We are looking for a Project Manager – Customer Care Product Liability who will be responsible for supporting the Customer Care Product Liability operation program management activities including risk management, project management, technical product review, plan creation, resource planning, day-to-day operations and project status monitoring & reporting. The goal of the Project Manager is to lead various projects and support initiatives on-time, in-scope in a time-sensitive environment. To achieve the highest project performance, you will be expected to maintain effective and timely communication with key stakeholders and leaders within the department and cross-department where applicable. Must have a sense of urgency.

Role and Responsibilities:

Collaborate with team members in Customer Care to providereporting and analysis on initiatives.
Generate daily/weekly/monthly reports,with analysis and recommendations.
Manage 4-7 ongoing and ad-hoc projects thatmay include managing KPIs and Metrics.
Ensure that all projects have requireddocumentation as they move through the project tollgates.
Collaborate withproject/program developers and business leads to keep project in scope.
Communicate to Product Liability leadership on project status and escalation/decisionpoints, as needed.
New product launching risk management related specifically toproduct liability
Work cross-functionally with HQ teams in Korea, ProductLiability and Operations to manage risk.

Required Experience and Education:

3-5 years of hands-on project management and operationswithin a complex global organization.
Technical training or education (product engineering preferred).
PMP certification and Six Sigma certification is aplus.
Process, procedure, strategic planning and project development experience.
Experience working with and influencing cross-functional teams.
Experience communicating with mid to top-level leaders(status reports, emails, presentations).
Experience working in a complex, deeporganization and department.
Previous experience in mobile or consumer electronicspreferred but not necessary.
Experience working within the wireless and homeappliance industry is a plus.
Experience with product development or testing is a plus.

Necessary Skills and Attributes:

Self-motivated individual with the ability to thrive in a team-based or independent environment.
Detail-oriented with strong organization skills.
Ability to work in a fast-paced environment.
Limited supervision and the exercise of discretion.
Bilingual Korean and English (verbal and written communication) is required
Advanced skills in MS, Excel, and PowerPoint.
Provencapability to analyze data and develop a course of action.
Proven ability toprioritize and manage multiple projects, meet deadlines and drive to resolution.
Ability to take project ownership and possess leadership qualities with anentrepreneurial approach.

Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90% ) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT we’ll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

Medical Plans
Dental Plans
Vision Plan
Life & Accidental Death & Dismemberment
Short-Term Disability
Long-Term Disability
Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
401(k)

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.