153 Field Service Representative (FSR) Jobs in San Diego, CA
The One 23 Group is Hiring a Field Service Representative (FSR) Near San Diego, CA
Overview
At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, intelligence community, and federal civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.
Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.
Responsibilities
The Field Service Support Structure provides dedicated Senior Computer User Support Specialist (Field Service Representatives (FSR)) with the skills and experience to address complex technical and management issues, delivering on-site support to commissaries to meet all Acceptable Quality Levels (AQLs) and deliverables. Field Services on-site support is required at all DeCA locations including over 236 commissaries worldwide and is estimated to require travel 75-80% of the time. (IMMEDIATE FILL)
- Provide Subject Matter Expert (SME) level support for computing device Life Cycle Replacement (LCR), computing hardware setup, operation and maintenance, upgrading of systems and applications.
- Travel for on-site support for Life Cycle Replacement (LCR), computing hardware setup, operation and maintenance, upgrades of systems and applications, and inventory systems (including signed receipts) supporting commissary locations and VIP personnel that have outdated and End of Life equipment.
- Decommission laptops, desktops, wireless devices, mobile devices, hardware/software, printers, and other IT peripherals in accordance with DeCA processes compliant with security procedures for turn-in to Defense Logistics Agency (DLA) Disposition Services; to include tagging and destruction of internal/external hard drives.
- Support DeCA Incident/Problem/Request Management processes.
- Provide on-site Service Desk ticket resolution for end user support.
- Develop/submit all deliverables.
Knowledge/Experience must include:
- Demonstrated Ability To Work Independently
- Ability To Travel Routinely
- Customer Service/Support
- Windows 10/11 Operating Systems
- Networked Printers/Multi-Function Devices
- Mobile Device Support
- Imaging Computers Using System Center Configuration Manager (SCCM)
- Active Directory Management
- Microsoft Office Suite Incl. Sharepoint
- Touch Labor | Break/Fix
- Hardware/Software Troubleshooting
- Information Technology Infrastructure Library (ITIL)
- Ticketing System Experience (E.G., BMC Remedy/Servicenow/Solarwinds/Ivanti)
- Excellent Oral/Written Communication
- Inventory Control/Management
- Time Management
Qualifications
- Bachelor Degree or HS/GED 5 yrs. in Windows Computing Environment
- Baseline Certification (required): DoD 8570.1 IAT II or higher
- Computing Environment Certification in at least 1 area (required):
- Microsoft MD-102: Endpoint Administrator
- MICrosoft 365 Certified: Endpoint Administrator Associate
- Training (required): Must complete an ITIL Course (ITIL v4 recommended)
- Previous Experience as a Desktop Hardware Technician, Field Computer Technician or Field Service Technician is a plus.
- Minimum Secret Clearance
- Valid U.S. Passport
- Must Be Able to Travel 80%
- Must Be Able to Lift 40lbs. Unassisted
- Valid U.S. Driver’s License (able to drive at night)
Job Summary
Full Time
$55k-72k (estimate)
01/10/2024
01/08/2025
The job skills required for Field Service Representative (FSR) include Field Service, Futures, Microsoft Office, Leadership, Time Management, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Representative (FSR). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Representative (FSR). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Representative (FSR) positions, which can be used as a reference in future career path planning. As a Field Service Representative (FSR), it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Representative (FSR). You can explore the career advancement for a Field Service Representative (FSR) below and select your interested title to get hiring information.
If you are interested in becoming a Field Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Service Representative job description and responsibilities
A Field Service Representative undertakes various support tasks for ensuring customer satisfaction while working with minimal direction.
02/16/2022: Virginia Beach, VA
Client service representatives manage client relationships and provide customer support.
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Performs site visits with Service Partners, evaluates technical and professional performance.
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Prepare and maintain service related documentations.
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Filed service representatives take customer questions, complaints, comments, and concerns.
12/26/2021: Lorain, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Service Representative jobs
Always provide an outstanding field service support to customers.
02/24/2022: Melbourne, FL
Review field services done with the customer before leaving to ensure 100% resolution.
02/15/2022: Winston Salem, NC
Take the time to attend to customer service, customer support, and customer experience trainings whenever available.
02/15/2022: Longview, TX
As a field service representative, it is a good practice to educate your clients or customers some basic troubleshooting, that adds more value to your service to them.
03/06/2022: New Brunswick, NJ
Coordinate efforts with sales representatives or higher ups if needed to ensure customer satisfaction.
02/10/2022: Saint Cloud, MN
Step 3: View the best colleges and universities for Field Service Representative.
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