Description:

Respond to customer requests for technical assistance (email, phone, video call, or in person)Maintain post-sales services such as Preventive Maintenance contractsDocument all repairs and work with equipment using company softwareSchedule and manage appointments, calls, and meetingsPerform configuration and testing of new equipmentMaintain a small inventory of service parts and tools at your home-based office locationAssist with trade show set up or tear down as requiredTravel to France to learn manufacture and QC techniques of instruments

Additional Skills & Qualifications:

Solid mechanical troubleshooting skills, problem solving skills, and ability to understand how equipment worksSolid electrical troubleshooting skills and ability to read electrical schematicsAbility to use software such as Outlook, MS Office, WhatsApp, MSTeam, ZoomPhysically able to install and move equipment (using appropriate pallet jack) weighing up to 2000 lbs.Open to 80% travel

Experience Level:

Entry Level

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.