Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. Our industry-leading commitment to quality and team of expert technicians helps ensure clinicians have access to patient-ready equipment needed for patient care. Make an impact in healthcare and grow your career with Team Agiliti!

The Field Service Engineer IV is responsible for maintaining the customer's high-end medical imaging equipment, including systems applications, quality control, calibration, operating system support, applications support, software support, technical support, and troubleshooting. This position will focus on Cath lab equipment.

What You Will Do in This Role

FIELD SUPPORT (75%)

• Troubleshoot high-end medical imaging equipment.
• Establish and adhere to preventative maintenance schedules.
• Maintain customer service logs and internal service records in a timely fashion.
• Solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems.
• Comply with Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Perform service, calibrations, and quality assurance check for an entire imaging system as per the ISO13485 standards.

TECHNICAL SUPPORT (10%)

• Deliver technical support on high-end medical imaging equipment online and or via telephone.
• Communicate daily with customers to ensure resolution and proper follow-up leading to acceptable customer satisfaction levels.
• Maintain system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to OEM (Original Equipment Manufacturer).

APPLICATIONS SUPPORT (5%)

• Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues and trends.

SOFTWARE SUPPORT (10%)

• Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities.
• Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration.
• Prepares users by designing and conducting training programs, providing software support and reference.
• Supply online and telephone support for Windows, Linux

What You Will Need for This Role

• Minimum 15 years of high-end medical imaging equipment maintenance and repair experience, specifically cath lab equipment.
• High School Diploma or GED
• Must hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies.
• Basic computer skills; understanding of computer networks and equipment interfacing.
• Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Willing to travel periodically to support business needs.
• Able to lift and/or push up to 75 pounds.
• Able to stand and walk for extended periods of time.
• Able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

What Skills You Will Use in This Role

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports.

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, Employee Stock Purchase Program (ESPP) and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Agiliti

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.