Position : Member Service Representative
Contract : 12 Months Contract
Location :San Diego, CA.
Qualifications:
Ability to learn and understand a broad range of product knowledge by referencing appropriate tools and resources. Responsible for providing excellent customer service while answering questions, gathering information, taking enrollments and cancellations while completing effective and timely applicable documentation for each call. Ability to efficiently navigate and use multiple technology solutions, including but not limited to, intranet, contact center documentation software, and internal tools. Must be able to type 40 words per minute with proficient computer skills. Strong analytical, organizational, problem solving, attention to detail and decision-making skills. Ability to meet or exceed established measurements. Ability to work under limited supervision and be able to wear a telephone headset for an extended period of time. Must maintain confidentiality. Associates degree or equivalent, plus 3-5 years related work experience and/or experience in dental insurance field preferred and proven successful experience in the Member Service Representative position.
Responsibilities:
Handle inbound and outbound calls pertaining to our New Dental Choice discount plan from and to internal and/or external customers applying advanced skills and procedures to provide a high level of value and service. Customers include, but not limited to providers and plan members.
Thank you !!