Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.
We are seeking a Localization Project Coordinator on a contract basis to help support our Customer’s business needs. The candidate in this role will deliver a great user experience to the company's international audience, and this role will gain experience and make an impact in a fast-growing organization. The role is 100% remote to these locations: Seattle, WA, and Menlo Park, CA .
What You’ll Do:
Plan and manage localization schedules, collaborating cross-functionally with other Localization Program Managers, Vendor Managers, Localization Vendors, and Linguists to define requirements and manage timelines
Support the Localization Program Management team with the execution of a variety of projects, mostly for Product user interface (UI), Marketing, and Support content
Use and navigate proprietary content management system (CMS) and Project Management tool independently to kick off translation requests to proprietary Computer-aided translation (CAT) tools
Analyze current pain points in workflows and tools, provide suggestions for improvements, and pilot implementation of new processes
Responsible for the end-to-end localization process of product UI and content within CMS and proprietary CAT tools
Set up, submit, and monitor translation requests through proprietary CMS and Project Management tools and follow through in proprietary CAT tools
Brief linguists by providing them with documentation and context and escalate questions about the UI/content to Localization Program Managers or Engineers
Ensure content is translated on time and tested appropriately, and follow up with Localization Vendors
Manage Localization Quality Assurance (QA) testing on product UI for high visibility and complex features by collaborating effectively with Localization Program Managers as well as internationalization (i18n) testing and localization vendor partners to:
Create QA test plans and ensure complete coverage of end-to-end UI flows during testing
Monitor and address feature-specific queries from testers and linguists
Validate the quality of reports to ensure accurate and complete data logging
Validate and escalate i18n bugs, and work with engineering teams to ensure timely fixes before a feature launch by following platform release schedules
Effectively communicate with technical and non-technical stakeholders, across multiple business units, by setting clear expectations for stakeholders and localizers
Communicate instructions in a clear and timely manner
Provide reference material and support for the localizers to ensure they are in the best conditions to produce high-quality content
Make independent decisions and work well under pressure in the face of ambiguity and aggressive deadlines
Must-Haves:
2 years of relevant work experience
Experience in managing localization projects from planning to launch
Strong technical problem-solving and bugs investigation skills
Ability to communicate cross-functionally to diverse stakeholders
Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
Knowledge of internationalization and localization standards and best practices
Understanding of mobile operating systems
Experience working with remote teams in different time zones
Project management skills- meet timelines and deadlines
Ability to understand the root cause of an issue
Knowledge of the localization cycle
Experience with SQL is desired
Ability to understand the localization needs and challenges for Right-to-left language (RTL), Indic, and African languages preferred
Experience with localization platforms, file formats, and CAT tools or any similar in-house localization tools and platforms that manage and/or automate the translation workflow preferred
Relevant experience in software localization, localization program management, or management of localization technology solutions preferred
Education:
Bachelor's Degree is preferred
Hours & Location:
M-F, 40 hours/week. This role will be 100% remote.
Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefits Program
Accrued PTO: Up to 15 days per 12 months on assignment
New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)
Remote Options: The position is 100% remote to the locations below:
Seattle, WA
Menlo Park, CA ($29.64 - $39.64)