PART TIME MEDICAL ADMINISTRATIVE ASSISTANT needed at The Mel Bornstein Clinic, a growing, non-profit mental health clinic with two office locations, the primary location in Farmington Hills and a secondary site in Ann Arbor. This is a new position that will report to the Administrative Operations Coordinator, and the position will provide billing support, insurance verifications, scheduling of patients, and other administrative support functions to medical and administrative staff.

This position is hybrid, with most work occurring in office (Farmington Hills) with the opportunity to work remote for some portion to be determined by the workflow and current office needs. Initially this position will work 20-25 hours with the opportunity to work 25-30 hours per week in the future.

Required qualifications:

• Demonstrated customer service skills with a positive energy
• Ability to work independently collaborating with billing and administration teams.
• Capacity for empathy and listening skills
• Organized and reliable
• Clear written and verbal communication skills with both patients and clinical staff
• MS Office and Adobe Proficient
• Ability to learn Electronic Health Record, Zoom and other platforms used at the Clinic

Ideal qualifications:

• Prior experience with insurance verifications and/or other aspects of medical billing
• Prior experience in a medical setting
• Passionate about making a difference in the lives of others while supporting mental health

Job Duties:

• Monitor Patient Intake Project in Asana serving as organization point of contact for all new patient inquiries.
• Sort mail, scan and retrieve/send documents and faxes
• Complete records requests
• Manage patient portal documents
• Manage Practice Calendar and Staff Contact List
• Answer phones and retrieve new patient voicemails and return calls as needed
• Manage supplies for office suites
• Complete insurance verifications
• Send patient statements, overdue balance letters and collect patient payments
• Schedule new patients with Psychiatrists
• Assist Psychiatrists with prescription refills and authorization requests
• Complete assorted Clinic administrative projects
• Assist with planning team and outreach events

Please apply with your resume and cover letter highlighting your interest and best qualifications.

Job Types: Part Time, Hourly

Pay: Starting at $16.00 per hour or based on experience

Job Type: Part-time

Pay: From $16.19 per hour

Expected hours: 20 – 25 per week

Healthcare setting:

• Clinic
• Telehealth

Medical specialties:

• Psychiatry

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Work Location: Hybrid remote in Farmington, MI 48334