69 Front Office Supervisor Jobs in Austin, TX
The Loren Hotel is Hiring a Front Office Supervisor Near Austin, TX
Front Office Supervisor
Salary: $23/hr
Full time position
At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.
With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austins most beloved green space.
Reporting to the Front Office Manager, the Front Office Supervisor role will ensure that all guests are treated warmly and provided with luxury service throughout their stays. This will be achieved by supervising and directly working alongside all areas of operation relating to Front Office. This is inclusive of the Front Desk Associates, Concierge, PBX, and the Bell/Door Attendants.
Responsibilities:
- Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously
- Effectively communicate with all departments in the hotel to ensure smooth guest and employee experience
- Participate with other members of leadership in developing plans to deliver special services
- Train new staff and provide sufficient re-training and re-enforcement for current staff
- Attend and contribute to all pertinent meetings
- Meet monthly with associates for one-on-ones
- Maintain presence in all areas of the lobby to ensure SOP compliance and assist with business levels
- Ensure associates have adequate supply of work items and are positioned to succeed.
- Be knowledgeable of hotel promotions and standards
- Resolve guest complaints and handling all guest interactions with the highest level of luxury service
- Respond to all guest requests in an accurate and timely manner, while ensuring proper follow-up and closure with all requests
- Provide thoughtful, calm, and courteous guest interaction by way of phone, email, and in-person interactions
- Lead staff by actively working alongside them through all areas of guest experience to demonstrate the best ways to meet hotel standards
- Utilize a variety of computer systems to ensure efficient service
- Work harmoniously and professionally with co-workers
- Accept other duties as requested by management
Qualifications:
- 2 years of previous luxury or hotel experience
- Ability to display demonstrative leadership skills
- Ability to take ownership of issues and provide resolutions
- Ability to learn quickly and adapt to the Lorens unique culture
- Strong verbal and written communication skills in English
- Ability to work and assist in creating a healthy and inviting work environment
Job Summary
Full Time
$40k-55k (estimate)
02/14/2024
05/10/2024
The job skills required for Front Office Supervisor include Front Office, Leadership, Communicates Effectively, Written Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
02/18/2022: Terre Haute, IN
Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
02/11/2022: Bridgeport, CT
Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
02/28/2022: Brockton, MA
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
12/31/2021: Fresno, CA
The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
01/06/2022: Austin, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
01/24/2022: Utica, NY
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
01/14/2022: Lompoc, CA
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
01/27/2022: Gainesville, FL
Step 3: View the best colleges and universities for Front Office Supervisor.
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