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About The Institutes
A not-for-profit organization located in beautiful Malvern, PA, The Institutes have been the leading provider of risk management and property-casualty insurance education for more than 100 years. By living our values—Put the Customer First, Do What You Say, Work Together, Be Innovative and Do the Right Thing— our talented team delivers innovative solutions that best empower risk and insurance professionals to help those in need. In 2023, The Institutes was named a Top Workplace by Philly.com for the eighth time. We understand the importance of work-life balance and provide excellent benefits and a friendly and team-focused work environment to drive employee engagement.
Sr. Service Desk Support Technician
The Senior Service Desk Support Technician will work with employees and customers across multiple business areas to ensure operational excellence. They help drive the course of action for service desk related issues for the IT Department. This person will be responsible for triaging and maintaining an open line of communication with the employees regarding ticket status This team member must have excellent customer service skills and be able to work with our team to meet our objectives of exemplary customer support.
What You’ll Do:
Other Responsibilities
Required Competencies
What We’re Looking For:
Ability to be on-site 5 days a week is a must.
The Best Part? The Benefits!
To enforce the importance of work-life balance, employees enjoy excellent benefits, including:
Full Time
Wholesale
$55k-68k (estimate)
05/01/2024
06/30/2024