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Position Purpose:
The Product Support Supervisor is responsible for handling escalated requests, maintaining tracking of licenses and software application discs, license keys, and the PCLS software server, and nurturing vendor relationships. The Product Support Supervisor is also responsible for collaborating on and producing content for the knowledge database and training materials for more junior team members.
As a Product Support Supervisor, you will act as a SME driving alignment across the team. In addition, you will lead and manage IT Support Team projects and enable projects outside the Support Desk area as needs arise.
Key Responsibilities:
40% Delivery & Execution:
30% Administration & Operations:
30% People:
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Preferred Qualifications:
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Apply by 4/30/24.
Full Time
$86k-110k (estimate)
03/21/2024
04/03/2024
The job skills required for Product Support Supervisor (Remote) include Leadership, Coaching, Customer Satisfaction, Futures, Commitment, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Supervisor (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Supervisor (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Support Supervisor (Remote) positions, which can be used as a reference in future career path planning. As a Product Support Supervisor (Remote), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Supervisor (Remote). You can explore the career advancement for a Product Support Supervisor (Remote) below and select your interested title to get hiring information.