General Manager – Shirley Brasserie at The Hollywood Roosevelt

Position Title: General Manager

Department: Food & Beverage

Reports To: Director of Outlets

FLSA Status: Exempt

Salary Range: $95,000 - $110,000 (USD)

About Shirley Brasserie

A modern brasserie at the iconic Hollywood Roosevelt that pays homage to the timeless glamour of the Golden Era. This intimate yet bustling eatery puts a farm-to-table spin on classic brasserie fare, by sourcing high quality local ingredients from carefully selected food growers and artisans to thoughtfully craft dishes that preserve authentic flavors.

Position Summary

As General Manager of The Hollywood Roosevelt’s flagship restaurant operation, this is an opportunity for an ambitious and driven leader to grow and inspire the Shirley Brasserie brand, to truly collaborate in all operational aspects of the restaurant and to collaborate with the culinary team in the creation of special menus, promotions, activations, and events to create truly unique and engaging experiences for guests. Alongside seasoned and creative Food & Beverage leadership, the General Manager will act as a key contributor in creating the Shirley Brasserie environment and guest experience.

The General Manager leads the overall success of Shirley Brasserie and its people. The General Manager is responsible for delivering, executing, and upholding the highest standards in the restaurant’s product, profit, environment, and experience. Key responsibility areas include department performance, increased sales and profitability, effective cost control, and development, training and retention of key staff.

Essential Duties and Responsibilities

• Support and supervise restaurant operations within The Hollywood Roosevelt’s fiscal and operational guidelines.
• Create, develop, and execute sales opportunities, restaurant activations, and engaging experiences for guests.
• Lead Shirley Brasserie service and experience standards and provide impactful coaching to staff.
• Implement training and development of technical knowledge and execution.
• Foster a cohesive and collaborative team environment through exemplary leadership.
• Assist with managing store sales, budgets, cost of goods, and labor. Support Director of Outlets in meeting or exceeding budgeted sales and profit goals, maintaining labor efficiency ratios to ensure guest service and cost effectiveness.
• Provide guests with exceptional service throughout the dining experience. Respond to guest comments and criticism in a constructive and positive manner, viewing it as an opportunity to build guest satisfaction. Educate and empower associates to act in a similar capacity.
• Develop and implement policies and procedures to optimize restaurant performance and uphold company standards.
• Review and submit completed shift operations daily.
• Maintain cleanliness, safety, and sanitation standards in compliance with health regulations and company policies. Ensure a safe and secure work and restaurant environment for associates and guests.
• Other duties as assigned.

Supervisory Responsibilities

• Attract, develop and retain key staff. Assist in staffing the restaurant with quality employees who value guest service and service standards.
• Collaborate with Culinary and F&B teams to develop the Shirley Brasserie brand.
• Carry out supervisory responsibilities in accordance with all applicable laws and regulations. Maintain cash handling procedures are followed by staff and ensure all cash tips are allotted to appropriate staff.
• Conduct regular departmental meetings, administer counseling and discipline, and provide training and recognition to employees to maintain a team-oriented environment.
• Resolve employee and service issues and guest complaints with a sense of urgency, poise, and good judgment.
• Communicate daily goals and feedback to service staff.

Education and Work Experience

3 years of prior restaurant experience in management/ leadership role

Previous restaurant experience required

Wine knowledge is a plus

Certificates, Licenses and Registrations

ServSafe Manager Certification

RBS Certification Preferred

Knowledge and Skills

Customer Service: Acknowledges, welcomes and engages each guest, using the guest's name when possible. Manages difficult or emotional customer situations. Responds promptly to guest needs and requests for service and assistance. Meets and exceeds guest expectations.

Business Acumen: Understands business implications of decisions. Displays orientation to profitability and aligns work with strategic goals. Develops and implements cost saving measures and conserves organizational resources.

Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully and develops alternative solutions. Uses reason when dealing with emotional topics.

Interpersonal Skills: Focuses on solution finding, not blaming. Remains open to ideas and tries new things.

Communication: Speaks with others using respectful and professional language, and practices active listening when in conversation with others. Able to read and interpret written information, and clearly communicate necessary information in writing.

Teamwork: Balances team and individual responsibilities and priorities. Exhibits objectivity and openness to diverse views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.

Ethics: Treats everyone with respect. Follows through on commitments. Inspires the trust of others. Works with integrity, upholding organizational values. 

Adaptability: Adapts to change in the work environment and can deal with frequent delays and unexpected events. Manages competing demands. Changes approach or method to best fit the situation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Equal Opportunity Employer