GMs are responsible for the entire Cafe operation. This includes, but is not limited to the hiring, orientation, training and management of 25-50 employees and 2-5 assistant and shift managers, operational budgets exceeding one million dollars, restaurant inventory, operational spending and managing cash flows (i.e. their operations P&L)
GMs open 70% of the time, close 20% of the time and work a mid shift about 10% on average. During their work day they will be responsible for the start up of equipment and processes, banking activities, delivering food, working different stations in the operation as needed as well as ordering and receiving food items and restaurant supplies. Cash handling and following/completion of all systems.
GMs are directly involved with guest relations, supporting and contributing to company objectives and strategies, assist with opening other stores and assist their Area Director (AD) with promotions and marketing window roll-outs.
Job Tasks and Responsibilities:
Responsible for managing employees
Responsible for guest relations recovery and sales building
Responsible for inventory including ordering and receipt
Delivers food - more frequently during peak hours of operation
Responsible for start up of equipment and processes (open shift)
Responsible for shut down and closing store (closing shift)
Manages/follows up on cash handling systems and deposits
Responsible for administration of the new hire orientation
Responsible for accurate reporting of numbers
Analyzing business results, formulating action plans, following up on plans already in place
Responsible for cost control (P&L)/manages cash flow
Conducts employee meetings
Solves problems as they arise
Manages safety committee and food safety
Responsible for hiring and orientation of new employees
Manages the catering operations including the Safe Driver program
Coaches and develops employees at all levels
Maintains CORE evaluation standards
Knowledgeable in Human Resources
Supports and contributes to company objectives and strategy
Assists with opening other stores
Executes company promotions, initiatives and roll outs
Responsible for management development
Smiling, friendly demeanor
Secondary Functions:
Attend General Manager meetings for area/market
Help with other positions in the Cafe
Assist with other stores as needed
Assist Area Director with administrative duties
Open new locations as needed
Answer phones/take orders as needed
Deliver food to guests as needed
Executes Catering Sales Initiatives as necessary, including but not limited to:
oDaily guest call backs
oMenu drops
oCommunity event coordination and execution
oMenu presentations and food tastings
oIdentifying sales leads through active territory canvassing
High School diploma or equivalent.
State Foodhandler card and ServSafe certification
Minimum of 1 year experience in a Corner Bakery Cafe restaurant operations position or similar concept experience showing ability to lead and execute restaurant operations
Possess strong guest service and communication skills.
Organized and detail oriented.
Completion of CBC Management Training program
Proficient in use of Microsoft Outlook, Word, Excel and POS Point of Sale systems.
Bilingual (Spanish) a plus.
Formal Leadership training experience such as Situational Self Leadership, Situational Leadership II a plus
Must have a valid drivers license with proof of insurance and be able to consistently pass an MVR
We are an Equal Opportunity/E-Verify Employer.