316 General Manager Jobs in Los Angeles, CA
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Mendocino Farms Talent Acquisition Team
Los Angeles, CA | Full Time
$76k-98k (estimate)
3 Months Ago
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Empire Jointstar is Hiring a General Manager Near Los Angeles, CA
General Manager Job Description
My Key Accountabilities
MY KEY RESPONSIBILITIES
Drive my succession
4 VALUES
DRIVE MY SUCCESSION
The right Pret people
Amazing service
My Key Accountabilities
MY KEY RESPONSIBILITIES
Drive my succession
- Team Happiness Drive my business
- Speed of Service
- Customers’ Eyes
- Gatekeeper of Knowledge, Safety & Standards
- The Big 4
- Communic8
- Family Trees
- People KPI’s
- P&L
- Major League
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing the Right Thing
- Clear Communication
- Team Working
- Passion
- Open to Change
- Realizing Potential
- Great Execution
- Business Sense
- Thoughtful Leadership
DRIVE MY SUCCESSION
The right Pret people
- To own Team Member recruitment and successful onboarding to ensure it meets business needs
- To build a robust Family Tree through strategic succession planning ensuring Plan Bs are in place for each role
- To drive Team Happiness by role modelling Pret’s Values and Behaviors and by bringing Joy of Pret and fun to my team and customers
- To embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous)
- To ensure in-shop training, legal compliance training and graduations are carried out following the agreed standards and guidelines and at the right time. This includes completing journals and reviews accordingly
- To minimize Turnover by following the Turnover Principles
- To regularly complete 1:1s to review the team’s performance using Pret Behaviors, KPIs and SMART targets
- To ensure the team’s wellbeing by promoting and nurturing a healthy work-life balance
- Set meaningful actions from Pret’s Big Conversation and follow up
Amazing service
- To ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service
- To ensure the Speed of Service Principles are embedded in the shop and as a result, we provide fast, friendly and efficient service consistently
- To ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customer
- To ensure centrally driven JOP events are well planned, executed and appropriately supported
- To encourage customer loyalty by empowering the team to use Joy of Pret initiatives
- To strive to achieve a perfect Mystery Shopper score every week by putting customers first and by coaching the team to see the shop through customers’ eyes
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled (if applicable)
- To ensure the management team understands and follows the Production Principles putting customers’ needs first and never compromising on quality or freshness
- To ensure the shop food range matches customer demand
- To continually develop the team’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure the shop is clean, safe and the equipment well maintained at all times
- To take corrective action immediately on issues that affect customers, the team or sales
- To ensure the management team follow the Managing By Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through customers’ eyes
- To ensure corrective training and coaching takes place to address any issues identified
- To drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production)
- To accurately forecast for peak trading periods, events and seasonal changes throughout the year
- To maximize labor efficiency through ILP considering my customers, team and business needs and ensuring that rotas are displayed at least 3 weeks in advance
- To continuously analyze and review shop results, proactively reacting to any challenges or obstacles and creating a clear action plan to improve the business profitability
- To analyze stock take results, taking control of any issues by following the 7 Steps of Unaccounted
- To have full Profit & Loss accountability and to monitor operating costs so they are in line with the operational budget
- To ensure Pret’s Financial Standards are followed at all times to minimize risk and ensure the safety of my team
- To effectively benchmark against other high-performing shops to identify opportunities
- To review Coffee Manning, Till Manning, Hot Food plan or any other relevant report to maximize opportunities to increase sales on each day part
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- To maximize and promote Catering opportunities
- To be the Ambassador of Change; effectively communicating with the team through daily team briefs, staff meetings, effective and planned 1:1s. This includes attendance at cascades and area meetings
- Positively promote Pret, protecting our business integrity and escalating any causes of concern relating to this to Group / Ops Manager or press team as required
- To actively follow up with the team with any new standard or initiative to ensure this is successfully implemented and embedded in the shop
- To listen to and give constructive feedback and seek ideas from the team to encourage two-way communication in the shop
- To build a network with other GMs to share best practice and keep abreast of competitors’ initiatives
- To ensure my team is well informed of business changes and focus through regular staff meetings
- To ensure my Key Roles attend Key Role meetings and actions are effectively followed through
Job Summary
JOB TYPE
Full Time
SALARY
$71k-111k (estimate)
POST DATE
03/19/2024
EXPIRATION DATE
05/18/2024
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The job skills required for General Manager include Customer Service, Leadership, Coaching, Merchandising, Team Management, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a General Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by General Manager. Select any job title you are interested in and start to search job requirements.
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