The Floor Manager is responsible for ensuring guests have a positive experience by exhibiting unsurpassed hospitality. 

ESSENTIAL JOB RESPONSIBILITIES

• Supporting the Assistant General Manager in running the daily operations of the restaurant 

• Supervise line level staff, establishing positive working relationships 

• Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees 

• Monitor employee and guests’ activities to ensure liquor regulations are obeyed 

• Establish standards for personnel performance and guests’ service 

• Maintain front-of-house staff schedule and assign duties 

• Partner with the kitchen staff to ensure proper food presentation and timely preparation 

• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests 

• Maintain and keep record of food and equipment inventories 

• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement 

• Keep records required by government agencies regarding sanitation or food subsidies 

• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity 

• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned 

• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted 

• Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs 

• Follow all company policies, procedures, and guidelines

• Operate ethically to protect the assets and image of the company 

• Performs other duties and responsibilities as per business need 

KNOWLEDGE, EXPERIENCE AND SKILLS

• A minimum of two years’ experience working in a fast-paced restaurant 

• Strong experience in upholding guest service standards 

• Organization and multi-tasking skills with attention to detail 

• POS and computer literate with the ability to learn and adapt to using all programs 

• Possess strong interpersonal (verbal and written), collaboration skills with a demonstrated high degree of emotional intelligence to manage and lead a diverse team; must support and promote a culture of inclusiveness, respect, and a positive employee experience 

• Professional demeanor, polished appearance with the ability to exceed guest's expectations 

• Ability to work in an ever-changing environment 

• Ability to work both independently and in a team environment 

• Strong work ethic and customer-focused approach 

• Ability to work a flexible schedule including days, nights, weekends, and holidays 

• Must be passionate, entrepreneurial, and dedicated to success 

PHYSICAL REQUIREMENTS

• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

• Must be able to lift and carry up to 50 lbs; Ability to stand for prolong periods of time and climb steps regularly.

• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.