At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a(n) Senior Technician for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Senior Technician checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Summary of Essential Functions and Responsibilities

• Assist the supervisor and managers with Leading, guiding and/or training of other craftsmen with in the trade represented ensuring applicable procedures and techniques are being followed.
• Develops plans such as scoping out jobs in order to obtain materials and resources needed to meet production of work orders and request.
• Prepare written reports and or material requests.
• Is responsible for overseeing material inventory maintain the inventory and organization of the inventory.
• Assists in the development and carryout of daily tasks, assignments, along with communicating with internal hosts and management on work order status and any crew related situations.
• Monitors quality, completion and accountability for the Facilities Maintenance team being represented.
• Ensures all work conforms to all applicable rules, regulations and codes.
• Assist with the tracking of the park’s infrastructure and with winter work projects.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years old.
• High school diploma or equivalent.
• Minimum of Four (4) years’ craft level experience with demonstrated servant leadership skills including motivating, coaching, counseling, and providing positive feedback while tasking the crew on daily task.
• Basic computer skills including working knowledge of Microsoft applications.
• Successful completion of post-employment offer background check and drug screen.
• Valid driver’s license and state required auto insurance.
• Knowledge of all applicable codes, standards, regulations and or park building requirements
• Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.
• Valid driver’s license and proof of auto liability insurance for use of Company vehicles.
• If currently employed by the Dollywood Company, must also be in good standing with current team.

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Able to communicate effectively using standard English grammar and punctuation.
• Must show appreciation of others.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to be flexible to handle frequent changes in priorities.
• Able to add, subtract, multiply and divide with accuracy.

• Able to communicate effectively using standard English grammar and punctuation.
• Able to tolerate various temperatures while working outdoors.
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance.
• Able to meet the physical demands of the job.
• Able to work comfortably at heights up to 60 feet. 
• Able to lift up to 25 pounds.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.