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PROGRAM MANAGER
$113k-150k (estimate)
Full Time | Social & Legal Services 1 Month Ago
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The Center for Health Care Services is Hiring a PROGRAM MANAGER Near San Antonio, TX

GENERAL SUMMARY
Manages programs to include program development, consumer retention and program growth, supervision of staff, development and monitoring of budget, timely and accurate data collection, and program outcomes for programs such as Adult Day Services that include Day Habilitation and Supported Employment Services, Residential Group Homes, DAHS services, Community Support/Case Management.
ESSENTIAL DUTIES & RESPONSIBILITIES
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
  • Assists consumers in accessing medical, social, educational, and other services as needed.
  • Complies with and participates in Quality Assurance and Quality Improvement processes.
  • Develops and ensures adherence to all pertinent rules, regulations, policies and procedures.
  • Develops and manages unit budget, consumer retention and program growth.
  • Ensures all documentation meets data verification standards and /or contract requirements.
  • Manages and supervises program services in area of assignment.
  • Oversees, coordinates, and monitors client programming and care and associated contracts.
  • Responsible for maintaining staffing levels needed for day-to-day operations.
  • Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
  • Performs other related duties as required.
MINIMUM ENTRANCE QUALIFICATIONS
Education and Experience
  • Bachelor's Degree in social services, behavioral health, health care, public administration, business or other related field from an accredited university.
  • Two (2) years of progressively responsible work experience with social and health related services specifically for individuals with IDD and/or mental health diagnosis in the Home & Community Based Services and/or Texas Home Living waiver programs; OR
  • In lieu of Bachelor’s Degree, minimum five (5) years of progressively responsible work experience with social and health related services specifically for individuals with IDD and/or mental health diagnosis in the Home & Community Based Services and/or Texas Home Living waiver programs AND previous supervisory experience required.

Licenses or Certifications
  • None

Other Requirements
  • Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business.
  • Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies.
  • Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
  • Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.
  • NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation.
  • NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage.
PREFERRED QUALIFICATIONS
  • Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed.

SUPERVISION
  • Work requires supervising and monitoring performance for a regular group of employees (2 or more full-time employees) including providing input on hiring/disciplinary actions and work objectives/ effectiveness, performance evaluations, and realigning work as needed.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
  • Principles and practices of employee supervision.
  • Principles and practices of program management.
  • Principles and practices of budget administration.
  • Community resources.
  • Applicable software applications.
  • Modern office procedures, methods and computer equipment.

Skilled in:
  • Customer service
  • Organization and time management.
  • Performing a variety of duties, often changing from one task to another of a different nature.
  • Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.

Ability to:
  • Develop unit processes, procedures, and policies.
  • Facilitate and/or participate in division project and events.
  • Effectively communicate, both verbally and in writing.
  • Establish and maintain effective working relationships.
  • Maintain accurate and complete records.
  • Meet schedules and deadlines of the work.
  • Understand and carry out oral and written directions.
  • Accurately organize and maintain paper documents and electronic files.
  • Maintain the confidentiality of information and professional boundaries.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
  • Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.

227 W Drexel -Bldg A Monday - Friday 8:30 am - 5:30 pm

Code : 6072-7

SALARY RANGE: $62,602.00-$93,905.71

Job Summary

JOB TYPE

Full Time

INDUSTRY

Social & Legal Services

SALARY

$113k-150k (estimate)

POST DATE

04/24/2023

EXPIRATION DATE

05/18/2024

WEBSITE

chcsbc.org

HEADQUARTERS

SAN ANTONIO, TX

SIZE

500 - 1,000

FOUNDED

1956

TYPE

Private

CEO

ALLEN CROSS

REVENUE

$5M - $10M

INDUSTRY

Social & Legal Services

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