Job Summary:
Handle any and all incoming inquiries, connect clients with the right solution, collect monies, manage small retail inventory, sort complaints with support of management

The job scope is dependent on the need of thebusiness and the applicants’ skills. This is a small business, so the job can change.

PAY $15/hour to start

SCHEDULE VARIABLES

Tuesday-Friday 8:00am-4:30pm; 10:00am-6:30pm

Saturday and Sunday 8:00am-4:00pm

BENEFITS

Paid Time Off

Advancement opportunity

Goal Based Bonus

Access to free dog training

Bring your dog to work (reasonable caveats apply)

Trip potentials that are results based.

Responsibilities:
Administrative Duties

- Efficiently manage all administrative tasks, including answering phones, responding to emails, and handling inquiries with a focus on providing exceptional client interface.

- Maintain organized and efficient office operations, ensuring smooth workflow.

Customer Service

- Interact with clients professionally and courteously, providing information about services, scheduling appointments, and addressing inquiries or concerns with a friendly demeanor.

- Ensure a positive customer experience by consistently delivering excellent service.

- Deescalate and resolve customer concerns at first level and be comfortable in putting them on hold if you need to escalate to Business Owner for further resolution. NOTE: our Customer satisfaction is traditionally quite high.

Billing and Payments

- Process client invoices accurately, handle payments promptly. Our entire system is integrated, so learning to use the software (Mindbody) is the key. It will maintain meticulous records for a trained user.

- Collaborate with the accounting department to ensure precise and timely financial transactions.

Appointment Scheduling

- Coordinate and schedule dog training sessions efficiently, considering trainer availability and client preferences.

- Manage appointment calendars meticulously, ensuring accurate tracking of training schedules-this is all done through our software, so you need to learn to put in accurate data.

Facility Coordination

- Monitor inventory of training supplies and maintain adequate stock levels, our integrated software for inventory management.

- ensure that your work environment is tidy

- aggregate maintenance and supplies lists

Team Communication

- Collaborate effectively with dog trainers and other staff members, both as a team member and an

individual contributor, to coordinate schedules and address operational issues.

- Communicate clearly and directly with team members to ensure efficient workflow.

Documentation

- Maintain precise records of client information, training sessions, and any incidents that occur, demonstrating attention to detail.

- Assist in the preparation of reports and documentation as required, utilizing MS Publisher for professional presentation.

Qualifications and Experience Requirements

- Minimum of 2 years of experience in office management, receptionist, or sales/marketing roles.

- Strong organizational abilities with the capacity to manage multiple tasks and prioritize effectively.

- Excellent written and verbal communication skills, with a focus on professionalism and clarity.

- Proactive problem-solving skills in a sometimes fast-paced environment, with the ability to think quickly and find effective solutions.

- Proficient in general computer software skills, with a minimum typing speed of 45 words per minute.

- Competency in MS Excel, Publisher, and Outlook for various administrative tasks.

- Competency is using MindBody from the business side is a plus, however, we will train

- Capacity to grasp both the big picture and the finer details of tasks and projects.

- Demonstrated ability to remain composed and focused in high-pressure situations.

- Exercise discretion and gatekeeping responsibilities to manage access to business owner, direct access to busy trainers, and sensitive information, including client contacts.

- Ability to interface directly with the business owner in a professional manner, conveying information effectively and concisely.

- Handle confidential information with utmost discretion and maintain confidentiality at all times.

- Genuine passion for dogs and dedication to their well-being.

- Willingness to attend some classes, and staff training on handling dogs for better understanding

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Experience:

• office management, receptionist, or sales/marketing roles: 2 years (Required)

Work Location: In person