36 Customer Service Representative (FT) Jobs in Chantilly, VA
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The Bowen Group Inc. is Hiring a Customer Service Representative (FT) Near Chantilly, VA
Customer Service Representative-NOVA-DC-Metro Area
I have empathy.
I excel at communicating.
If this describes you, our Veterans need You!
At Bowen, you will get:
- $16.73/ hr.
- 11 Paid Holidays
- Medical, Dental, Life Insurance, and more for FREE
The Customer Service Representative provides front-line operational support for the Veterans Experience Office's premier Contact Center. In this role, you will assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals including Veterans and their family members and/or representatives.
This position is 100% virtual.
CORE FUNCTIONS AND RESPONSIBILITIES:
- Understand and explain Department of Veterans Affairs (VA) services or procedures
- Ask clarifying questions to identify complex or vague requests for VA services and information
- Accurately record details of calls and other service requests in an expected time frame
- Select appropriate VA services to meet the specific needs of customers
- Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public
- Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
- Maintain confidentiality and privacy of callers
- Organize and prioritize multiple tasks
- Six months of work experience in customer service and call center environment
- Ability to hardwire to High-Speed Internet (no Wi-Fi) with a minimum 25 Mbps download without delay / Minimum 10 Mbps upload without delay
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
- Ability to work under pressure including calm and effective dealing with escalating or difficult calls
- Capability to "think on your feet" to offer additional solutions to problems
- Detail-oriented with strong organizational and time-management skills
- Excellent verbal, interpersonal and written communication skills
- Familiarity with the military and veteran community programs is a plus
- U.S. Military Veterans or Veteran family members receive additional consideration
- Ability to pass a federal NACI background check- you must be a U.S. Citizen or a Green Card Holder
- Proof of eligibility to work in the United States
BOWEN PERKS:
- Health and Dental Insurance - Employee Premiums 100% paid by Bowen!
- Group Life insurance - Employee Premiums 100% paid by Bowen!
- Short-term Disability - Employee Premiums 100% paid by Bowen!
- Generous vacation and sick leave
- 11 Paid Federal Holidays
- 401(k)!
The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@thebowengroup.com
Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting an accommodation will be discarded.
- The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
Job Summary
Full Time
IT Outsourcing & Consulting
$35k-44k (estimate)
07/21/2023
04/25/2024
bowenmedia.com
MINEOLA, NY
<25
2004
DANIEL BOWEN
<$5M
IT Outsourcing & Consulting
Related Companies
The job skills required for Customer Service Representative (FT) include Customer Service, Call Center, Written Communication, Life Insurance, Computer Systems, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (FT) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (FT), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (FT). You can explore the career advancement for a Customer Service Representative (FT) below and select your interested title to get hiring information.
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