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Administrative Assistant/Customer Service/CSR
ACADEMYDOOR & CONTROL CORP.
SINCE 1973
Administrative Assistant/Customer Service Job Description:An administrative assistant customer service representative, will act as a liaison, provide product/ser- vices information and resolve any emerging problems that our customers might face. Communicating with customers and office staff through various channels. The duties and responsibilities include pro- viding administrative support to ensure efficient operation of the office. Supports managers and em- ployees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material.
Successful candidates must be genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. This person will put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Job Functions:
ACADEMYDOOR & CONTROL CORP.
SINCE 1973
REQUIREMENTS:Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Organizational skills
Ability to handle high call volume.
Ability to multi-task, prioritize and manage time effectively
General Microsoft Office skills (Outlook, Excel, Word)
Written skills – must be able to communicate via email effectively with customers and office staff.
High school diploma or equivalent
TOP SKILLS & PROFICIENCIES:Customer Service Positive AttitudeProduct Knowledge Attention to DetailQuality Focus People OrientedListening Skills Problem SolvingPhone Skills Organizational SkillsResolving Conflict AdaptabilityMultitasking Ability to Work Under PressurePatience Computer SkillsNegotiation Ability to Take Direction
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin
(including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, preg- nancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regula- tions and statutes pertaining to individuals with disabilities.
Hourly Rate $12 - $21
Bonus $0 - $2,500
Total Pay $18,388 - $43,515
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
Work Location: In person
Full Time
Consumer Services
$43k-54k (estimate)
04/13/2023
05/16/2024
academydoor.com
CHANTILLY, VA
50 - 100
Private
SAMUEL A BUNCH
$10M - $50M
Consumer Services
The following is the career advancement route for Administrative Assistant/Customer Service Representative positions, which can be used as a reference in future career path planning. As an Administrative Assistant/Customer Service Representative, it can be promoted into senior positions as an Administrative Assistant II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Administrative Assistant/Customer Service Representative. You can explore the career advancement for an Administrative Assistant/Customer Service Representative below and select your interested title to get hiring information.