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SSI is looking for a Lead Customer Service Representative to supervise our Residential CSR Team. We are looking for someone who is outgoing, can work independently and continually motivate our team.
The Lead CSR will be able to handle customer complaints, keep the CSR team on task, and make sure everything runs smoothly. They will have an attitude that will be able to help grow our Residential Department. SSI's Customer Service Representatives/Dispatchers handle inbound phone calls for scheduling service and maintenance for our Residential Department, as well as other daily duties which include, maintaining our customer database, making daily outbound phone calls, routing technician based on location, and maintaining a positive team atmosphere with all members of the dispatch team.
Hours/Pay
This roll is a full time position with the hours of 8AM-5PM with a one hour lunch break. Our Office is located in Chantilly, VA.
Pay is between $18-$20 an hour plus commission.
Qualifications
Benefits/Culture
Full Time
Specialty Trade in Construction
$68k-89k (estimate)
01/29/2023
04/24/2024
ssihvac.com
CHANTILLY, VA
<25
1979
RUSTY MURPHY
$5M - $10M
Specialty Trade in Construction
The job skills required for Lead Customer Service Representative include Customer Service, Life Insurance, Scheduling, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Customer Service Representative positions, which can be used as a reference in future career path planning. As a Lead Customer Service Representative, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Customer Service Representative. You can explore the career advancement for a Lead Customer Service Representative below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Lead Customer Service Representative job description and responsibilities
A lead customer service representative handles escalation and evaluates team member's performance.
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Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
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They also make provision for a change of mode of operation when the existing one isn’t yielding maximum results.
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Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.
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Create better modes of operations to make customer service easier for both team members and customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Lead Customer Service Representative jobs
Develop a customer loyalty program.
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Build a customer survey strategy.
01/19/2022: Boise, ID
Get creative with customer renewals and upsells.
03/27/2022: Kansas City, KS
Reply as quickly as possible on social media.
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Monitor customer service through social media with a tool.
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