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Service Specialties Inc.
Chantilly, VA | Full Time
$41k-51k (estimate)
9 Months Ago
Lead Customer Service Representative
$68k-89k (estimate)
Full Time | Specialty Trade in Construction 2 Months Ago
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Service Specialties Inc. is Hiring a Lead Customer Service Representative Near Chantilly, VA

SSI is looking for a Lead Customer Service Representative to supervise our Residential CSR Team. We are looking for someone who is outgoing, can work independently and continually motivate our team.

The Lead CSR will be able to handle customer complaints, keep the CSR team on task, and make sure everything runs smoothly. They will have an attitude that will be able to help grow our Residential Department. SSI's Customer Service Representatives/Dispatchers handle inbound phone calls for scheduling service and maintenance for our Residential Department, as well as other daily duties which include, maintaining our customer database, making daily outbound phone calls, routing technician based on location, and maintaining a positive team atmosphere with all members of the dispatch team.

Hours/Pay

This roll is a full time position with the hours of 8AM-5PM with a one hour lunch break. Our Office is located in Chantilly, VA.

Pay is between $18-$20 an hour plus commission.

Qualifications

  • Previous call center experience - 5 year
  • HVAC/Plumbing knowledge is a plus
  • Must be able to type 70 wpm
  • Ability to handle high call volume
  • Ability to work independently as well as within the dispatch team
  • Be familiar with main cities and locations in Northern Virginia
  • Must be able to accurately document information into our customer data base (Service Titan)

Benefits/Culture

  • Medical, Dental, Vision, STD, LTD & Life Insurance
  • 401k retirement with match
  • 7 Paid Holiday s per year
  • Paid Vacation & Personal Days
  • Continued education with periodic classes

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$68k-89k (estimate)

POST DATE

01/29/2023

EXPIRATION DATE

04/24/2024

WEBSITE

ssihvac.com

HEADQUARTERS

CHANTILLY, VA

SIZE

<25

FOUNDED

1979

CEO

RUSTY MURPHY

REVENUE

$5M - $10M

INDUSTRY

Specialty Trade in Construction

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Service Specialties Inc.
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Service Specialties Inc.
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Service Specialties Inc.
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$60k-86k (estimate)
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If you are interested in becoming a Lead Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Lead Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Lead Customer Service Representative job description and responsibilities

A lead customer service representative handles escalation and evaluates team member's performance.

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Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.

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They also make provision for a change of mode of operation when the existing one isn’t yielding maximum results.

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Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.

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Create better modes of operations to make customer service easier for both team members and customers.

02/06/2022: Wilmington, DE

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Lead Customer Service Representative jobs

Develop a customer loyalty program.

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Build a customer survey strategy.

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Get creative with customer renewals and upsells.

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Reply as quickly as possible on social media.

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Monitor customer service through social media with a tool.

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Step 3: View the best colleges and universities for Lead Customer Service Representative.

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