Description

The Bernstein Companies is an award winning diversified Real Estate Investment, Development and Management firm. We are currently seeking an experienced Assistant Community Manager to join us at our Textile apartment building located in historic downtown Cincinnati, minutes away from Paycor Stadium. The Assistant Manager is an important part of our property team and is a key part of the community's success. Comprehensive Benefit Package including 401k with 20% employer match and eligibility for our competitive Leasing Bonus Program. 

Supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.

JOB DESCRIPTION

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.

Requirements

Job Requirements

· Strong working knowledge of MS Office Suite to include MS Excel required

YARDI knowledge preferred

· Demonstrated ability to provide exceptional customer service & successfully work as part of a team

· Ability to clearly communicate & understand directives both orally and in writing

· Possess superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible

· Professional in presentation, demeanor & communication

· Strong abilities in organization & resourcefulness.

· BA/BS in business, sales or related field, relevant experience or a combination preferred

· Strong collections experience and Accounting/Bookkeeping skills required

· Onesite/Rent Roll experience preferred

· 1-3 years property management industry experience preferred

· Previous supervisory & leasing experience preferred