Regional Community Impact Manager
POAH Communities, an exciting and highly entrepreneurial organization committed to community development and to preserving affordable rental housing, is seeking a creative, driven Regional Community Impact Manager to lead POAH Communities’ Community Impact efforts on site.
ROLES & RESPONSIBILITIES
Reporting to the VP, Community Impact, and working closely with property management and Community Impact teams, the Regional Community Impact Manager will be responsible for leading operational processes as it relates to community impact goals, community engagement, and impact strategy for a portfolio of properties in KY and OH.
- Lead community assessment and engagement process, to include household level surveys, stakeholder engagement and strategic planning and implementation
- Develop, implement, and coordinate supportive service programming in collaboration with
residents, site staff & management and local community service providers - Work with residents, staff, and partners to co-develop a community vision and strategies for
resident success; lead partnership recruitment and manage relationships with community
stakeholders. - Establish goals, track and measure progress; analyze and use resident and program data as the
basis for continuous improvement - Work collaboratively and creatively to develop relationships with a variety of non-profit
organizations and public entities, including direct service organizations, community
development groups, local colleges and universities, public officials and more - Identify referral relationships with local service providers that effectively assist residents in
maintaining their tenancy and achieving individual and family goals. - Lead and/or participate actively in community meetings, councils, and task forces in order to
establish and maintain POAH Communities as a collaborative, responsive member of the
community - Engage residents and community members to assess existing programs and identify service
gaps, working to address them by improving existing or establishing new service initiatives - Identify funding for new and expanded programs, including managing relationships with local
philanthropy and other funder stakeholders. - Manage a programming budget and any required reporting related to grant revenues for that
budget - Where appropriate, manage the day-to-day operations of a POAH Resource Center, including
facilities, financials and other tasks as needed - Initiate and manage multi-year strategic planning efforts related to Community Impact goals in
the community - Oversee marketing and branding efforts specific to the community being served
- Collaborate and coordinate with Property Management team to ensure residents remain stably
housed and in compliance with lease terms. - Identify and advance strategic partnerships with local, regional or national service organizations
that will create sustainable pathways for residents to meet their goals or access needed
services - Effectively communicate with community stakeholders (including service providers, local
community development corporations, neighborhood residents, POAH residents, and city
agencies) through regular in-person meetings and by newsletter, flyer, bulletin board, etc., to
ensure that the whole community is informed of available resources and programs. - Maintain all necessary information regarding services to residents in a confidential manner
following the regulatory guidance provided by HUD - Direct and prioritize the work load of subordinate employees
- Responsible for development and performance management of her/his staff
- Performs administration, conducts interviews and makes recommendations for new hires
and/or replacement employees - Complete other related tasks as assigned
REQUIREMENTS & QUALIFICATIONS
- College Degree preferred; degree in social services, urban planning, public health, human services, or community development preferred
- Five years of experience in resident or social service programs, community development or other related field
- Knowledge of resident services “best practices” and/or experience in comparable community development or human services field
- Previous experience in affordable housing preferred
- Ability to manage data and conduct basic data analysis
- Possess strong oral and written communication skills
- Familiarity with social service/property management databases and YARDI is preferred
- Knowledgeable of Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules
and regulations and lease, house rules and related documents governing tenant residency - Proven success in building and sustaining strong relationships with team members, partners and community stakeholders
- Resourceful in solving problems and maximizing resources
- Basic proficiency in the use of computers including Word, Outlook and Excel
- Ability to work periodic overtime and flexible hours required, including weekends and evenings
HOW WE RECOGNIZE & REWARD YOU
At POAH Communities, we understand that compensation and benefits are important not only to our employees but to their families as well. We offer a wide variety of rewards and benefits to meet your needs including:
- Extensive Benefits package (i.e., Life Insurance, PPO Medical, Vision, Dental, 401(k) and AD&D)
- Medical & Dependent Care Flexible Spending Accounts
- Wellness Program
- NEW Paid Parental Leave Benefit
- Commute Expenses (parking & transit)
- Paid Time Off and Holidays
- Tuition Reimbursement
- Employee Referral Bonus Program
- Bereavement Leave
- Jury Duty Leave
Salary is competitive and commensurate with experience. POAH Communities is an equal opportunity employer, committed to diversity in the workforce. For more information, visit us at www.poahcommunities.com.
About POAH Communities
POAH Communities has specialized in the professional management of affordable multifamily housing for more than 25 years. Initially founded as Midland Property Management, Inc., POAH Communities became part of the Preservation of Affordable Housing, Inc. (“POAH") family in 2001, and currently manages over 12,000 affordable housing apartments in Connecticut, the District of Columbia, Florida, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, Ohio and Rhode Island. POAH Communities has over 500 staff members and maintains offices in Kansas City, Boston, Cincinnati and Chicago.
Beyond providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success. Nearly half of POAH’s properties have staff members devoted specifically to resident support and we are growing. POAH Communities strengthens and supports the portfolio through local and national partnerships, internal corporate support and outreach, and a focus on positive outcomes for our residents:
- Stable Housing: Ensuring all residents have an opportunity to realize their goals by removing barriers to staying in their home and growing within the community.
- Health: Supporting access to quality healthcare for youth, adults, and seniors across our portfolio.
- Education: Pledging to grow pathways to quality, affordable childcare, afterschool, and adult education.
- Employment: Strengthening partnerships with local employers and educational institutions to support income growth for individuals and families.
- Financial Stability: Through a variety of innovative programs and partners, encouraging the use of quality financial products, financial coaching, savings, and planning for the future.
- Community Engagement: Integrating our goals with those of the community to galvanize resident leadership in support of a better quality of life in all of our communities.