97 Front Desk Supervisor Jobs in Charlotte, NC
The Ballantyne Hotel, A Luxury Collection Hotel is Hiring a Front Desk Supervisor Near Charlotte, NC
Front Desk Supervisor at The Ballantyne, A Luxury Collection Hotel
Who we are: The Ballantyne, A Luxury Collection Hotel is where our guests experience southern hospitality and luxurious resort amenities such as our Destination Day Spa for Wellness and Relaxation. Plus, our Gallery Restaurant that has exceptional cuisine that creates unique experiences for our guests. We are looking for motivated individuals who are passionate about exceeding guests’ expectations.
Job Summary: The Front Desk Supervisor oversees all front desk operations at the hotel. This includes the role of resident expert on all brand standards related to check-in and checkout procedures, guest services, and the general operation of hotel facilities.
Job Duties
- Oversees and assists Front Desk Agents in checking guests in and out of the hotel in accordance with brand and company policy, to include confirming reservations, assigning rooms, processing payment and issuing/activating room keys.
- Acts as a hotel ambassador by promptly and professionally greeting all guests.
- Promotes and enrolls guests in the Marriott Bonvoy membership program, ensuring that members are appropriately recognized and all Marriott standards are met.
- Provides assistance and answers guests' questions in person and via phone and email regarding the property, local areas of interest and area restaurants.
- Responds quickly to and resolves guests’ concerns, to include resolving any late and/or disputed charges. Follows up to ensure guest satisfaction.
- Trains newly hired Front Desk Agents and conducts regular brand and job-related training.
- Generates a variety of reports related to front desk operations, including closing reports and the daily number of arrivals and departures.
- Communicates regularly with Housekeeping, Engineering and Sales on room availability, VIP guests, room blocks, etc.
Education and Experience
- High school diploma or equivalent; associates degree preferred
- 2 years of hotel front desk experience
- Previous supervisory experience
- Experience using point of sale systems preferred
Skills and Abilities
- Excellent verbal and written communication skills
- Detail oriented
- Ability to prioritize and organize work
- Strong time management skills
- Proficient computer skills using Microsoft Office
- Basic mathematical skills
- Ability to work a flexible schedule, including evenings, weekends and holidays
Physical Requirements
- Ability to stand for extended periods, sit, walk, talk, hear, reach, grasp and perform repetitive motions
- Ability to push, pull, lift, carry or otherwise move up to 10 lbs.
Benefits:
- 401k after 90 days, fully vested, company match to 3%
- Medical (4 plan choices)
- Dental (2 Plan choices)
- Vision
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Awesome Paid Time Off policy
- Marriott Hotel Discounts Worldwide
- Northwood Hospitality Discounts
- Discounts at our Gallery Restaurant and Spa
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Job Summary
Full Time
$32k-43k (estimate)
05/28/2023
05/17/2024
The job skills required for Front Desk Supervisor include Guest Service, Housekeeping, Written Communication, Microsoft Office, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
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Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Maintains safe working conditions within department and Hotel.
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Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
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Step 3: View the best colleges and universities for Front Desk Supervisor.
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