Overview

Texas Physical Therapy Specialists, a member of the Confluent Health family, is looking for a Full Time Referral Coordinator to join our REMOTE - Work From Home team! 

At Texas Physical Therapy Specialists, you’ll find an AMAZING culture because we want our employees to love coming to work and do what they love – helping our patients get back to their everyday lives. We provide you with a fun, family-like environment, support and resources to do AMAZING work. Referral Coordinators come where you can flourish!

This is remote (hyrbid) postion that does require in person training for the first 30 days (local to San Antonio TX required), and some in office time required on occasion or at supervisor discretion. This opportunity is ideal for an individual with excellent organizational and multitasking abilities, a love for continuous learning, and a passion for helping others!

Requirements:

• Availability between Monday-Friday 7am to 7pm, 8 hour shifts
• Ability to attend the required in-person training for the first 30 days. Note- After the first 30 days, some in office time may be required on occasion or at supervisors discretion.
  • In person training completed at our Selma/Live Oak clinic located at 7505 N Loop 1604 East Live Oak, TX 78233
• Previous working Medical Office experience required.

Salary: $16-17.00 per hour

We Grow Together, We Laugh, We do Meaningful Work that Impacts Lives. 

Our Full-Time Referral Coordinators Enjoy these Amazing Benefits: 

• Employee-centric work culture from the top, down! 
• Generous Paid Time Off. 
• Industry leading Medical, Dental, Vision, LTD insurances. 
• 401(k) Employer Matching. 
• Family Building and Parental Benefits. 
• And more! 

Texas Physical Therapy Specialists Voted “Best Places to Work” 2023! 4 star employer as rated on Glassdoor!

• Copy and paste this link to hear from our team members-https://www.glassdoor.com/Overview/Working-at-Texas-Physical-Therapy-Specialists-EI_IE785278.11,45.htm

Responsibilities

Referral Coordinator's contribute to the company as the first point of contact. The Referral Coordinator interacts with patients to obtain necessary patient information within several separate physical therapy offices.

• Coordinate a high volume of incoming referrals. 
• Accurate and efficient appointment scheduling, and referral processing. 
• Manage incoming referral-related emails/calls/chats, ensuring timely responses and thorough follow-up. 
• Track and oversee the progress of referrals, ensuring a smooth intake and evaluation process. 
• Perform accurate data entry tasks with a high level of attention to detail. 
• Conduct timely referral calls while maintaining amazing Customer service standards. 
• Securely and accurately manage Electronic Medical Records (EMRs) to uphold HIPAA Compliance. 
• Monitor referral-related metrics, maintain various tracking systems, and collaborate with relevant teams to ensure efficient coordination.

Qualifications

• High School Diploma required. 
• MS Office, basic office support skills (telephone, filing, data entry) and basic math skills. 
• Excellent telephone etiquette, pleasant personality and amazing customer service skills. 
• Verbal and written communication skills; ability to clearly communicate with others. 
• Previous working experience in a similar role required. (Medical admin/Customer service in medical office)
• Reliable Internet Connection.
• Local to San Antonio and able to operate within CST time zone.
• Bilingual-Spanish a plus!

Come where you can flourish! Apply now!