We're excited you're considering joining a great place to work!Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.About this PositionAt Texas Mutual, we're on a mission to build a stronger, safer Texas. As the largest workers' compensation provider in Texas, we help injured workers return to a productive life, give businesses the tools to thrive, invest in our communities, and empower our employees to do their best work.We are seeking a dynamic and results-oriented leader who will manage underwriting support operations. The ideal candidate will possess exceptional leadership skills, have a strong understanding of underwriting principles, and a proven track record of driving operational excellence. As the Manager of Underwriting Support Services, you will play a pivotal role in optimizing workflows, guiding continuous process improvement, enhancing team performance, and fostering a culture of excellence within the underwriting department.Do you want to help shape the future of one of the top 50 performing insurance companies in the United States? If so, we are eager to hear from you. Apply today!Responsibilities & QualificationsIn this role, you will:Oversee the timely and accurate delivery of operational activities that supports field underwriting.Collaborate with underwriting stakeholders to align operational support objectives with production, profitability, and quality expectations.Analyze and prepare productivity metric reports for management on operational performance.Serve as the subject matter expert on operational activities and capabilities by forecasting and advancing service needs, implementing process and procedure improvements, and maintaining technology system requirements.Gather customer feedback and identify ways to ensure quality services are being provided.Ensure compliance with regulatory agencies.Manage department operations by establishing strategies and objectives, contributing to divisional goals and budgets, advising on operational and financial matters, and implementing customer service plans within the division.Support people operations by recruiting, retaining, and mentoring employees.Set performance expectations by providing continuous feedback.What You'll Bring:A bachelor's degree or equivalent education, training, or experience.At least 7 years of relevant work experience centered around underwriting operation or equivalent education, training, or experience.At least 2 years of experience in leading and managing other people.Who You Are:Innovative in evaluating our current processes and recommending and implementing process improvements.Work comfortably in a fast-paced environment while leading and developing staff to achieve departmental goals.Build partnerships of trust and work collaboratively with others to meet shared objectives.Actively learning through experimentation, using both successes and failures as learning opportunities.Flex-Hybrid Work Environment:Texas Mutual's flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.Our Benefits:Flex-hybrid work environment for most positionsAnnual performance bonus and merit-based pay increaseProfessional development and tuition reimbursementAutomatic 4% employer contribution to retirement plan401k plan with 100% employer match up to 6%Three weeks' time off for vacationNine paid holidays and two personal days each yearGenerous sick, holiday and volunteer time offDay one health, Rx, vision and dental insuranceLife and disability insuranceFlexible spending accountPet coverage and pet Rx discountsFree on-site gym, fitness classes, and health and wellness resourcesFree identity theft protectionFree 2nd medical opinion serviceFree student loan repayment and refinancing consultationEmployee referral bonus#J-18808-Ljbffr

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